Hello Upwork Team,
I've been facing an issue today where I keep getting a "Recent charge failed" error (screenshot attached below). I've tried using 2 different PayPal accounts and 3 different debit cards, which led me to believe that it's a problem with my Upwork account, as this is the first time I've encountered it on Upwork.
The payment goes through initially, and I see the transaction in my bank account/PayPal account. However, after a couple of minutes, the transaction gets "reverted".
At first, I encountered an error with "Recent charge failed." I started entering milestones with $20, intending to modify it once I sent a contract to my hiring person. However, the $20 got deducted from my account, and when I tried to modify it, I encountered the error below. I tried clicking on it multiple times but couldn't modify the milestones. In this case, I had to withdraw the offer that I wanted to give to my hiring person. When I tried creating a new offer again, I encountered the "Recent charge failed" error again.
I know these cards work because I use them daily for business expenses, and the same goes for the PayPal accounts. It's frustrating because I need to pay people. The chatbot doesn't help at all, and there's no support team at Upwork. There's no email, phone number, or chat support.
Could anybody help me, please?
**Edited for Community Guidelines**
Hi Ankit,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Ankit,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Ankit, as Nikola mentioned in his reply above, your concern has been escalated via a support ticket. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
