I need a refund

[af389111]

Hello, i'd like a refund for the payment billed today. we haven't been using upwork yet, and I forgot to switch back to basic membership before billing.

By the way, the chatbot is absolutely useless, and it's very bad not having a direct way to talk or email someone from Upwork.

I'm posting this here hoping I can get support, because there simply isn't a way to get in touch with anyone. At least not that I have found.

[LuiggiR]

Hi Bruno,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.