I opened a ticket through the live chat support for contact but it's been 5 days without response

[#1]

Why is the Upwork team taking such a long time before responding to customer support requests? I raised a ticket 5 days ago and they still did not solve my issue or even give me a reply that it's been assigned to an agent. I'm following up on a withdrawal transaction and it's a bit worrying whenever it takes this long without response. Maybe you can look into improving response time. Cheers!

[#2 · Accepted solution]

Hi Florence, 

I have followed up with the Customer Support Team and they will reach out to you through your support ticket to assist you further. 

[#3]

Hey Avery, thanks for the update!