I was double charged by Upwork

[3992af5b]

I recently sent a bonus payment to a freelancer for the amout of $1,010.06. However, I see that I was billed twice the amount. I'm seeing that a charge of $2,020.12 will be applied. I created a support ticket almost 5 days ago but no one from Upwork support has gotten back to me.

I'm not seeing a phone number or direct email address. Does anyone have any idea on how I can get in touch with an Upwork rep to sort this out?

[ArjayM]

Hey Rennae,

Thanks for reaching out. In general, note that all bonus, miscellaneous, and hourly payments from the day are batched together and charged to your billing method in a single lump sum. So the amount may include the bonus and another payment to the freelancer such as a regular payment for hours billed. I'll ask one of our agents to reach out to you directly and go over specific transactions on your client's account.