I wear a veil, how do I upload my profile picture with it on?

[#1]

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

[#2]

Hey, I can't upload my photo due to religious purposes. I've messaged alot on community forums about it, even an agent. But have not received any reply, which is why they are also not verifying my identity. Kindly look into this before my account gets suspended, i really need help with this. 

[#3]

Hi Yusra,

I would be happy to help. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues? 

[#4]

Hey, i do not think it is working, because upwork is refusing to accept my identity verification and emailed me saying that i have a profile picture that is covered which is why they are not verifying me. Kindly help before my account goes on hold.

[#5]

I have tried to request multiple times for identity verification, but its still not giving me verification. I am not getting both identity or visual verification. Visual verification is not showing option to try again. They have emailed me saying that my profile picture is covered which is why they are not giving me verification. About the profile picture , i requested for religious exemption and a community moderator helped me with it. But other than that, the support ticket i opened for religious exemption did not reply for many days.  So i do not know why they're not giving me verification due to the profile picture being in a veil. Kindly help, they will put my account on hold on 18 august and I'll lose a job, please please help urgently 

[#6]

Hi Yusra Idrees,

I have reached out to the team handling your case and I'm pleased to inform you that your ID has been verified. You should be seeing the ID Verified badge on your profile as a confirmation.

[#7]

Hi,

I do veil for religious reasons, Upwork allowed to upload one when I first joined Upwork. Now I want to change my profile picture but I am scared Upwork won't allow me as they only allow face pictures.

Can someone tell me if is it fine if I change my display picture? The new one will be in the veil as well.

Regards,

Hamna D.

[#8]

Hi Hamna,

Of course, you can update your profile picture and still use one with a veil! Please go ahead and do that, it should be accepted.

[#9]

Thank you so much:)

[#10]

I am a muslim and not allowed to uoad my picture on upwork profile. I can upload a picture in veil only. Please tell me how will it be approved. 

[#11]

Hi Mahnoor,

While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions. I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

[#12]

Hello, Upwork support,

I am a Muslim girl and wear a veil that's why I don't want to show my face publically. I uploaded the picture due to Upwork policy but now I want to change my picture so that I can work properly on Upwork. 

Kindly allow me to change my picture. I am available if any verification is needed.

Thank you

[#13]

Hi Shagufta,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#14]

I wear a veil to cover my face and it is a religious practice. I have tried to upload picture in veil but it is not uploading. Please help me regarding it ?

[#15]

Hi Tanees,

Thank you for reaching out to us. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues? 

[#16]

Hi, Alexia,

I have received an email about the identity verification process. This is my Upwork profile

https://www.upwork.com/freelancers/~013426fdada26cdf69

I have changed my profile picture to one with the veil. It was my graduation ceremony picture during covid. I didn't have any idea it would be a mess later. I have not yet completed the process because I am currently working on a contract, I am afraid my contract will end over there. It is my first job and I don't want to lose it. The picture is mine but it's in the veil. Is it possible if they could do an identification process on the previous photo? Kindly help me out with this. I have also submitted a request but there has been no response yet. Please help me out.

[#17]

Hi Sheeza,

Thank you for reaching out to us. Upwork allows religious exemption when uploading profile pictures. Please let us know if you want to keep using the current picture that you have so we can apply the exemption. If you want to upload a different profile picture that's showing your face, you can proceed to change your profile picture by going to your profile and clicking on the pencil icon on your profile picture and uploading a new one.

[#18]

Yes, I want to keep using but what about the visual verification process? I hope if I do that it will not hold my account. One more thing I am in the verification process I can not change the picture now. kindly guide me regarding this. If I keep the same photo my verification process will not fail. waiting for your response.

[#19]

Hi Sheeza, 

I'm sorry for the delay. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready. 

I hope this helps! Let us know if we can further assist you with anything!

[#20]

I do a veil and due to religious reasons I can't show my face and upload my picture on upwork. what should I do?

[#21]

Hi Arfa,

Thank you for reaching out to us. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready.

If you need further assistance, please let us know and we'll be here to help!

[#22]

**Edited for Community Guidelines**

[#23]

Hi Aimen,

The exemption has been applied! Could you please try updating your profile picture now?

[#24]

Hi, I have got my ID verified after uploading my profile picture. Now I wear veil and want to update my picture with a veil. Is it possible? Can it cause suspension of my account?

[#25]

Hi Isha,

I have escalated your request to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your account and you'll have the option to coordinate through this page once your ticket's been set up. Thank you!

[#26]

I would like to request a religious exemption for using a profile picture, as i’m a Muslim. Can someone help me out?