Identity (ID) Verification

[#1]

i have trublle with Identity Verification, i live in lebanon, and the only way to verify my identity in lebanon is with passport, but i dont have passport,  is there any other way to work on this platform ?please i need help ASAP

[#2]

Hi Pabasara,

I would be happy to help. I checked and it doesn't look like you are required to complete any verification process at the moment. Could you please clear your cache and cookies or try using a different browser to check if it shows on your end after this? 

If you still can see the message on your profile please share a full screenshot from your end so that we can assist you further. 

[#3]

[#4]

Dear Mr. Nikola S,

Thanks for your kind response and I followed your instructions. But still I can't verify my identity. Kindly go refer the screenshot & give me a solution.

Thank you

Pabasara

[#5]

Hi Pabasara,

Thank you for your message. As confirmed by Nikola earlier, it doesn't look like you are required to complete any verification at the moment. That said, the page/link in the screenshot will be unavailable for you at this moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#6]

Hi Mr.Pradeep,

Thank you for your quick response.

Pabasara

[#7]

Hi, Upwork.

I was asked to upload my ID and it was said to get reviewed after one business day. Now, this is the 6th business day and I still haven't gotten verified. My account might get temporarily banned in the next two days. Please, I need urgent help.

[#8]

Hi Boluwatife,

I would be happy to help. I checked and it looks like one of our agents already reached out to you with additional information and further steps you need to take regarding your verification process.  You can access your ticket on this page.

If you need further assistance feel free to follow up with our team directly on your ticket and they will be happy to assist you. 

[#9]

Hello Upwork team,

My apologies if this is the wrong venue to voice my concerns, but I am relatively new to the site and have a question pertaining to ID verification. Is there a means for me to talk with a team member privately?

Regards,

Jordan

He/Him/His

[#10]

Hi Jordan,

Thank you for reaching out to us. You can definitely proceed with your verification by clicking on Get Started. You can also go to Settings>Identity Verification to complete the process. Let me know if you need further assistance.

[#11]

Hello Arjay,

Thank you for reaching out. I have a few questions pertaining to ID addresses that I need to be answered before I can continue.

[#12]

Hi Jordan,

Absolutely! Can you please let me know your concern? I'll be more than willing to check on that for you. For the time being, you can review this help article to be more acquainted with how the procedures work.

[#13]

Thanks, Arjay. I possess an ID with my photo, signature, date of birth, etc., but will it be eligible if my (city) address has changed since the ID was issued?

Regards,

Jordan

[#14]

Hello, 

I realize you guys probably have a lot on your plate. On last notice Friday, someone said Upwork would get back to me regarding my own Government ID getting denied, claming it didn't confirm my identty. I still haven't gotten a response since opening up a ticket. I wanted to make sure this can be resolved because I'm kind of parlayzed on the platform until this is resolved.

Nolan

[#15]

Hi Nolan Stuart,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I have sent a follow-up to the team handling your case. Rest assured that the team will address your concern and will update this ticket as soon as possible.

[#16]

Hi there,            

  I have completed 100% of my Profile and now I want to verify my identity but the tab is not available in the settings.  

Is it due to my new account?

When will it display, verification option?  

[#17]

Hi Alaa,

Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#18]

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

Thanks much for your time.

@Team Memb

[#19]

Hi Alaa,

I have checked your account and it doesn't look like your account needs further verification. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#20]

I have receive identity verification, and try to upload CNIC Card but not succeed to move toward 2nd step Visual verification it show " this should take a minute " not continue, kindly help me thanks?

[#21]

Hi Numan,

Thank you for reaching out to us. Could you please try clearing your cache and browsing history and then retry verifying your identity? Please let us know if the issue persists so we can further assist you.

[#22]

Thanks 

Annie, To guide me. I can resolve my Problem by cleaning Cache, browser history. Thanks

[#23]

Hi Numan,

You're welcome. Have a great day!

[#24]

Hi...I am unable to find the ID Verification link anywhere(not in Settings, where I thought it would be...). Any suggestions would be really helpful.

For some strange reason, my profile says I am a military veteran, when I am not. And it is not even letting me change the status. How can I get that changed??

Thanks

[#25]

Hi Arun,

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

[#26]

The same thing is happening with me. I'm Noman Ahmed but on verification page there is Muhammad Airf's name and they ask to upload Muhammad Arif's ID card insteyof mine so how can i verify my identity using my ID card with my name! Did you found any solution?