Identity (ID) Verification

[#1]

i have trublle with Identity Verification, i live in lebanon, and the only way to verify my identity in lebanon is with passport, but i dont have passport,  is there any other way to work on this platform ?please i need help ASAP

[#2]

It does work. I checked it on youtube, and people are getting verified with it in less than 5 minutes+ Upwork can translate them and even has their own team to translate them. And thank you for the suggestion, I will get one after I get paid.

[#3]

Hello Farag, thank you for your concerns and kind help. The great news is my Upwork account is now verified. My face wasn't a problem at all lol. I just had to upload a smart card but I uploaded NID. When I uploaded the smart card, it worked like charm. Cheers. Have a great day.

[#4]

"In order to confidently verify your identity, we need to match your physical appearance with a photo ID issued by a government entity."

That's my point. I made a huge dumb mistake. I photoshopped my face and did some very light skin softening. And that's probably the main issue of my id card getting rejected. The support I was talking with came to me after 15+ hours or smth with the same reply. "Please upload an alternate id card" If that's gonna try matching the face of the profile then what's the point? Any human with sense can tell the person on the profile picture and the one on my id are the same. I am not here to complain but to solve the issue. Please let me upload my profile picture again or change it on your end. Have a video chat or anything that could prove my identity. And at least give a good response than leaving me on reading. I don't care if I have to delete my Upwork profile and start again if it would solve it, i just want to work on Upwork. All my documents are valid, I am 18+, can provide any other documents if needed, please look into it and tell me if it's possible to verify my identity or not.

[#5]

Hi Syeda,

I would be happy to help. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#6]

Thank you, Nikola. My account is now verified. Cheers.

[#7]

Hi, I have an account on upwork. I searche for job and I had an interview, but the client said you have not verified. How can I be verified? You did not send me an email for verification.

**Edited for Community Guidelines**

[#8]

Hi Zeinab,

Thank you for reaching out to us. I would like to clarify that I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

Additionally, please know that your client can hire you even if your account does not have an “Identity Verified” badge.

[#9]

Hi Joanne,

My account is put on hold due to non submission of the ID. I have now uploaded the ID but the account is still on hold. Could you please help.

Thanks

Piyush

[#10]

Hi Piyush,

I checked and it looks like you already have your ID Verification badge!

[#11]

Hello Andrea,

I see you're quite popular here, LoL.

Please, I need a little help with my ID verification process.

At the initial stage, when I just created my account, I understood that it's a requirement. I followed through with the process and was notified that I've been verified.

Few days later, I saw the "Action Required" pop-up. Yet again, I complied. Not too long after that, I saw the pop-up again.

I must have complied with the verification process about  4 times now.

I'm I doing anything wrongly here?

Please, help me have a look at it.

Thank you.

Best regards, 

Sam 

[#12]

Hi Loch,

Looks like our team has reached out to you already regarding this concern via this ticket. If you have any additional questions please post them on that ticket for further assistance.

Thank you!

[#13]

Thank you, Bojan

[#14]

Hi Upwork community, I have made a new account, and when I move towards the identity verification process, it says "This page does not exist on both mobile and laptop" What is the solution for it

[#15]

Hi Muhammad,

Since you're not currently required to complete the verification, you won't be able to access the page. Once you're required to verify your identity, you will be notified.

[#16]

Hi I need help with my ID verification. I have some trouble with my profile picture. Please help 

[#17]

Hi Sarah,

Thank you for reaching out to us. Could you please share more information about the issue you experience so that we can assist you accordingly? 

[#18]

Hi Nikola, 

I didn't receive the verification email notification. There is no such item in my profile settings. How can I verify my identity? Could you please help

Thank you!

[#19]

Hi Sabira,

Arjay here stepping in for Nikola. I have checked your account and looks like it doesn't need to be verified yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#20]

Hi, Arjay!

I read the article, it says that verification takes 1-2 days. But it has been 3.5 weeks since my registration. Who else can I contact? No one has had that long. Can I take projects or do I still have to wait.

Thank you for helping, Arjay!

[#21]

Hi Sabira,

Thank you for reaching out to us. Your account is already approved, which means you can already submit proposals and take on projects. What isn't available to you right now is the ID Verification Badge which cannot be requested. Once the team finds you're required to do so, you will receive an email detailing the instructions on how to complete your verification.

I hope this clarifies things. Please let us know if you have more questions.

[#22]

I cant figure out the option of ID VERIFICATION bagde info.... Can u please help me in finding this :?

[#23]

Hi Shoaib,

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

[#24]

Hi Nikola, 

My ID  is not verified though I applied for verification yesterday. Can you or any other moderator please help me out with this? There are some issues with my account.

Thank you! 

[#25]

Hi Sarah,

Could you please allow more time for our team to review your verification? If you do not get any updates in the next 24 hours please let us know and we will be happy to assist you further. 

[#26]

Hi Emmanuel,

We truly appreciate you reaching out and we sincerely apologize for the inconvenience. I have checked your account and it looks like you're already communicating with our team via support ticket. Please check here or your email for further updates and assistance.