Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Inam,

It doesn't look like you need to verify your account yet, nor the team has requested this from you yet. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#3]

Hi, i can't search in my profile setting in identity verification and i don't have  “Identity Verified” badge i have my UPWORK account since 2016 please help me. THanks!

[#4]

Hi Justin Carlo,

We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.

[#5]

I have taken ID verification 3 days ago.

But it is still under review.

Can you resolve this issue?

Thank you

Vahe.

[#6]

Hi Vahe,

Thank you for your message. I followed up with the team handling your request and I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#7]

Hello!

I would like to follow up on my case re: identity verification. I have a new case opened and have been asking for updates but the agent is unresponsive. I would appreciate any response before the 20th to avoid my account being put on hold.

Thank you!

[#8]

Please could you check on mine, I'm not a brand new freelance I was working for an agency and recently left

[#9]

Hello Andrea,

Why you do that? its almost impossible to get a job here without being verified, there should be an instruction for that.

Im a real artist and it hurts when I see my freind got verified only with one day before you change verification process, get many jobs done in 4 months.

your explanation isnt enough and not helping, why we should wait while upwork can put that option back to the setting.

waiting for Jesus will show up and save us its not a soultion!

as myself, I only apply for the verified payment jobs, once I applied for some jobe without it and it was a scam and they came up with a fake cotract outside Upwork!

your actions have cosequences, of course i cant get a job, why could I?

Im here like a fake identity person who cant prove his real identity.

no client would trust me like this or I should say there is a chance to manipulated by some scam users who freely post a job.

please please please provide a real solution!

thank you

Peme Aabi

**Edited for Community Guidelines**

[#10]

problem is that! I try to submit Government id verification. but I saw they wrote We're reviewing your documents and will get back to you within 1 business day. but I received an email from Upwork. they said to me we suspend your account in 24 hours as well as If we do not receive your identity verification Upwork will be forced to suspend your account. but I already submitted a government id card. and I can't submit again government card because they nothing showing the option again.

[#11]

I can't apply for a job as it asks for ID verification every time. So does this mean I have to wait until I recieve an email for ID verification? 

[#12]

Hi Max,

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly? 

[#13]

Hi, I moving from Estonia to Thailand, but am still residing there (TRP +8 months). I'm going to study Thai here, but since I also altered my location on Upwork, it seems to have deleted my previous "residency status" proofs. Also, it claims it has started taxing as a US citizen, even though I'm clearly not, which I've proven by providing my passports and residency in Estonia... Can you please help me regularize my account, please? I really need it... 

Best regards, Ivan

[#14]

Hi Ivoylov,

Thank you for reaching out to us. You would have to update your tax information in order for you to not be taxed as a US citizen. I checked your account and you haven't filled it out yet. You can go to this page to set it up.

[#15]

Hi, I have submitted my ID for verification. As you said that you need more time to review ID, but upwork gave me timeline to verify my ID by 01/11/2022. Only one day left, my ID is not verified yet. Now what to do?

[#16]

Hi Hadiuzzaman, 

I'm sorry for the delay, as our team had to look into this further. Please know that the documents you submitted for identity verification have already been accepted. 

[#17]

Hi.

Sometimes , I see the phone verification on other developer's profiles.

Is this afford to bid in project?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid i

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

And how can I phone verify?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

And how can I phone verify?

Hi.

Sometimes , I see the phone verify in some other's profiles.

Will this affect bidding on the project?

And how do I verify my phone number?

And how can I phone verify?

[#18]

Hi Krishna,

Thank you for reaching out to us. I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.

[#19]

Hi

I made the terrible mistake of taking out freelancer plus and then changing my country of address. It seems I can't be verified although I have sent so many documents. Sadly I cannot be verified but am getting billed for freelancer plus 😔

Disappointed this is so complicated and lacks clarity.

[#20]

Hi Steven,

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#21]

Greetings

I hope you all are doing well. I am facing problem with my identity verification. Whenever i upload my ID card front, it says it will take few minutes, but after waiting for hours, it still saying the same and is not proceeding to the next step. What should i do as if i didn't verify my account by 4sep, they will put my account on hold.

[#22]

Hi Muhammad,

Thank you for your message. I checked and noticed that your account is already verified now.

Thank you,

Pradeep

[#23]

ID verification option not showing on my profile settings

[#24]

Hi Stacy,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

[#25]

Same issue. The ID verification option not showing on my profile settings. Please help. Thanks

[#26]

Hi Michelle,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.