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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Inam,

 

It doesn't look like you need to verify your account yet, nor the team has requested this from you yet. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Justin Carlo's avatar
Justin Carlo P Community Member

Hi, i can't search in my profile setting in identity verification and i don't have  “Identity Verified” badge i have my UPWORK account since 2016 please help me. THanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Justin Carlo,

 

We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.

~ Joanne
Upwork
Vahe's avatar
Vahe V Community Member

I have taken ID verification 3 days ago.

But it is still under review.

Can you resolve this issue?

Thank you

Vahe.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vahe,

 

Thank you for your message. I followed up with the team handling your request and I am pleased to inform you that your account is verified now.

 

Thank you,

Pradeep

Jean Claudine's avatar
Jean Claudine A Community Member

Hello!

 

I would like to follow up on my case re: identity verification. I have a new case opened and have been asking for updates but the agent is unresponsive. I would appreciate any response before the 20th to avoid my account being put on hold.

 

Thank you!

Lloyd's avatar
Lloyd L Community Member

Please could you check on mine, I'm not a brand new freelance I was working for an agency and recently left

Esmaeil's avatar
Esmaeil M Community Member

Hello Andrea,

Why you do that? its almost impossible to get a job here without being verified, there should be an instruction for that.

Im a real artist and it hurts when I see my freind got verified only with one day before you change verification process, get many jobs done in 4 months.

your explanation isnt enough and not helping, why we should wait while upwork can put that option back to the setting.

waiting for Jesus will show up and save us its not a soultion!

as myself, I only apply for the verified payment jobs, once I applied for some jobe without it and it was a scam and they came up with a fake cotract outside Upwork!

your actions have cosequences, of course i cant get a job, why could I?

Im here like a fake identity person who cant prove his real identity.

no client would trust me like this or I should say there is a chance to manipulated by some scam users who freely post a job.

 

please please please provide a real solution!

 

thank you

Peme Aabi

**Edited for Community Guidelines**

 

 

Muhammad's avatar
Muhammad H Community Member

problem is that! I try to submit Government id verification. but I saw they wrote We're reviewing your documents and will get back to you within 1 business day. but I received an email from Upwork. they said to me we suspend your account in 24 hours as well as If we do not receive your identity verification Upwork will be forced to suspend your account. but I already submitted a government id card. and I can't submit again government card because they nothing showing the option again.

Max's avatar
Max D Community Member

I can't apply for a job as it asks for ID verification every time. So does this mean I have to wait until I recieve an email for ID verification? 

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Max,

 

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly? 

 

~ Nikola
Ivoylov's avatar
Ivoylov I Community Member

Hi, I moving from Estonia to Thailand, but am still residing there (TRP +8 months). I'm going to study Thai here, but since I also altered my location on Upwork, it seems to have deleted my previous "residency status" proofs. Also, it claims it has started taxing as a US citizen, even though I'm clearly not, which I've proven by providing my passports and residency in Estonia... Can you please help me regularize my account, please? I really need it... 

Best regards, Ivan

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ivoylov,

 

Thank you for reaching out to us. You would have to update your tax information in order for you to not be taxed as a US citizen. I checked your account and you haven't filled it out yet. You can go to this page to set it up.


~ AJ
Upwork
Hadiuzzaman's avatar
Hadiuzzaman H Community Member

Hi, I have submitted my ID for verification. As you said that you need more time to review ID, but upwork gave me timeline to verify my ID by 01/11/2022. Only one day left, my ID is not verified yet. Now what to do?

Avery's avatar
Avery O Community Manager

Hi Hadiuzzaman, 

I'm sorry for the delay, as our team had to look into this further. Please know that the documents you submitted for identity verification have already been accepted. 


~ Avery
Krishna's avatar
Krishna K Community Member

Hi.

Sometimes , I see the phone verification on other developer's profiles.

Is this afford to bid in project?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid i

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

And how can I phone verify?

Hi.

Sometimes , I see the phone verify in some other's profile.

Is this afford to bid in project?

And how can I phone verify?

Hi.

Sometimes , I see the phone verify in some other's profiles.

Will this affect bidding on the project?

And how do I verify my phone number?

And how can I phone verify?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Krishna,

 

Thank you for reaching out to us. I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.


~ AJ
Upwork
Steven John's avatar
Steven John C Community Member

Hi

 

I made the terrible mistake of taking out freelancer plus and then changing my country of address. It seems I can't be verified although I have sent so many documents. Sadly I cannot be verified but am getting billed for freelancer plus 😔

 

Disappointed this is so complicated and lacks clarity.

Nikola's avatar
Nikola S Retiring Moderator

Hi Steven,

 

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Muhammad Haris's avatar
Muhammad Haris K Community Member

Greetings

I hope you all are doing well. I am facing problem with my identity verification. Whenever i upload my ID card front, it says it will take few minutes, but after waiting for hours, it still saying the same and is not proceeding to the next step. What should i do as if i didn't verify my account by 4sep, they will put my account on hold.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Muhammad,

 

Thank you for your message. I checked and noticed that your account is already verified now.

 

Thank you,

Pradeep

Stacy's avatar
Stacy S Community Member

ID verification option not showing on my profile settings

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Stacy,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork
Michelle's avatar
Michelle G Community Member

Same issue. The ID verification option not showing on my profile settings. Please help. Thanks

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Michelle,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork