Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Chy,

I submitted a follow-up directly to the team handling your ID review. One of the members has responded to your ticket here with more details and instructions on how to resolve the issue. Feel free to respond to the email if you have questions or need further assistance.

[#3]

Is it possible to extend the deadline for verification?

I'm in tight sched right now so I can only afford to spend 2 to 3 hours a day to get requirements and request for ids. I do have NBI Clearance (expired currently) police clearance, SSS ID (digital copy, no picture). I am doing my best to get some IDs renewed ASAP. Need help pls. I have no other IDs at my disposal. I can do video call if needed. 

[#4]

Hi Jose,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#5]

Hi,

My identity verification is due to happen today but I see no progress either on the ticket  #38566568 or on the identity verification page.

I'm posting here to see if I can get some response. Also is it possible to re-instate the account afterwards? I'm afraid that I will lose what I have on my profile.

[#6]

Hi Joao,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#7]

Hello, I've been having some issues with my id verification (Failed Passport two times, but accepted the second type of document both times) and have only 2 days left and am not getting any response. Account is seriously affected here and I have  questions that I really need some answers to so I can get this done within the 2 days.
Could somebody 'please' help me out so that I can get this taken care of and get back to work?  I've been on here since Elance and would really like to continue.
Thanks for the help!  😊

[#8]

Hi Philip,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#9]

Thank you for checking in to this. I had 7 days to get this verification with a few options to do so, but I heard nothing for 2 or three out of that 7 days and then questions were answered kind of vaguely.  I have the docs to verify anything, but I had specific questions about my situation.  

It's been over three full days since I've heard any response at all now and I'm in utter limbo with some great projects and no direction...

I realize Upwork employees are very busy, but no response at all for over three days when I'm on a time limit and trying to get answers to help me comply - and now silence.

Not sure what to make of it.

I am not only 'trying' to comply, I have the docs - just cannot get clear answers.

The 7 days was yesterday and now I'm not sure what to do.
Thank you.

[#10]

Hi Philip,

Thank you for your message. I checked your account and noticed that your account is already verified. I have followed up with the team handling your request and one of our support team members will be updating you via a support ticket as soon as possible.

Thank you,

Pradeep

[#11]

Hey! I just signed up for Upwork and I want to verify my profile so that my clients can be sure of my identity and be able to work with me safely. I also want to avoid future bans due to unverified identity.
Where can I send my documents?
Thank you!

[#12]

Hi Maksym,

Thank you for reaching out to us. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#13]

Wrote to tech support my problem, they send me a template response to each of my message. I need to confirm my location, there is no rental agreement, because I live at a friend's place. Provided a registration, I was told that this is a temporary document, and it is not accepted. A foreign citizen in Uzbekistan is issued only a temporary registration. Every 6 months I renew this document.

**Edited for Community Guidelines**

[#14]

Hi Damir,

I can see that you already have a ticket with the Customer Support team. Kindly continue communicating with the team through your ticket if you have any questions or concerns, as they're the ones who can best assist you. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#15]

Hi , I am from Pakistan I have upload my ID Card 3-4 days ago but it not get verified. What should I do now?

[#16]

Hi Muhammad,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#17]

I was asked to verify my identity before accepting any contracts. I attempted to upload my drivers license four times, and it kept rejecting it. I don't know how to make the picture any clearer, it looks perfect. I don't know why it's being rejected and I haven't heard anything back yet from putting in a support ticket. Really frustrating when I'd like to get working.

[#18]

Try learning out more through upworks support pages, here's one to get you started on verifying your identity using government issued ID.

https://support.upwork.com/hc/en-us/articles/211067788-Location-Government-ID-Verification 

In case you did read the terms, try taking clear pictures of your ID specially the information that it suppose to show. Hope this helps.

[#19]

I did read through the terms on the support page as well as took clear pictures of my ID four times. Now I'm locked out and I can't upload any more pictures and I haven't gotten a response on my support ticket.

[#20]

I attempted to submit my drivers license for ID verification and it keeps rejecting the picture. I have no idea why, and no one has responded to my support ticket. What do I do?

[#21]

Hi, I need your help please!

I just applied for a new ID as all my IDs are not considered valid by upwork and I received a message that my account will be suspended in 2 days. I need an extension please as IDs here in PH may take 5-7 business days.

[#22]

Hi Donnalyn,

Thank you for reaching out. You can respond to the ticket or email associated with the said ticket to update the support agent already assisting you on this matter. You can access your support tickets here.

[#23]

Hello,

Thank you for your reply. I cannot reply to the ticket anymore because it
was tagged as solve.

[#24]

Indentity and verification menu in setting not showing in my upwork profile how can i verify my account.

[#25]

Hi Kamraj,

Thank you for reaching out to us. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#26]

Hi Upwork, 

I submitted ID and selfie for verification over the weekend but I have not received a response yet. Message just says "we are reviewing". Any idea how long this takes? 

Also, I completed a contract over the weekend but I am unable to see this in my earnings. 

Regards