Identity (ID) Verification

[f7fdfccc]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[1e5c8331]

Thank You for taking some time to reply. So, I should just provide the valid documents for verification and if anything goes wrong then Upwork will contact me afterward.

[1e5c8331]

Thank You so much. My ID got approved in a few minutes without any problems.

[77d85aa0]

Hello! So I've submitted my identity verification and I'm waiting for approval. But I just got an email saying it needs to be verified in 24 hours, but I'm still waiting. Am I going to lose access?

[PradeepH]

Hi Jade,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[11553701]

Hy! I have already verified Location and ID but my photo is still under review. However, tomorrow is the last date for my verification and photo is still under review, will me account be still suspended tomorrow?

[NikolaS]

Hi Ramzan,

Thank you for reaching out to us. I checked and it looks like your verification process is already completed and you should be able to see the “Identity Verified” badge on your profile. Could you please clarify if you need further assistance? 

[a001cab8]

Hi community ☺️ 

So am not sure if it's a system error or if I am doing something wrong but I just got a verification ID blue badge. Strange thing is that 30 minutes later I got an email asking me to complete my verification! How is that possible when I verified all 3 steps to be able to get that badge? Am not sure if it's a system error or if I am missing something. Can anyone advice?

[NikolaS]

Hi Mario,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[80ab242a]

Hi, Upwork requested me to submit info after I accepted a contract/offer with one client. I submitted my National ID but wanted  to verify via video call and using my Passport instead, as it takes a work week to verify yet my selfie hasn't been verified yet. Our NIDs don't have the address listed on the card weirdly enough hence would prefer to use the Passport with video call.

Can anyone please help? I'd appreciate it. I understand Upwork has an increased flow of freelancers, I'd be more than happy to arrange a video chat. 🙂

[ArjayM]

Hi Aleksandar,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[80ab242a]

Ah, thank you Arjay. I usually would not ask but felt like I had to since the selfie has not been reviewed yet which shouldn't take too long. But yes, 48 hours makes sense if selfie comes with the package. Thanks!

[a987ca1b]

Hello everyone.

I'm facing a problem with my ID verification. I submitted a picture of my passport and a selfie, but it is yet to be approved. 

I got an email today that my account will be suspended within two days, I would really appreciate some guidance.

[ch_dani786]

I have shown identity verification alert in my dashboard. I clicked to get_started and provide data to all 3 points. Last 2 points are successfully accepted, but ID card rejected. I tried again and upload ID card front Image again, but it failed again. I tried for 3rd time and  tried to make image more clear and cropped extra content using Windows paint tool, but it fails. Some one plase help me how should it deal it ?  

[d184e340]

I've uploaded my ID again as upwork needed. But, they are unable to approve it after 2 days although the yapproved it at first time(When I created my upwork account). Not sure what I have to do....

Is there anyone who has an idea for this stuff?

[NikolaS]

Hi Justin,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

If you have further questions or need further assistance feel free to follow up with our team and they will be happy to assist you. 

[d184e340]

Hi Nikola

I'm not able to access that page.

[ArjayM]

Hi Justine,

Arjay here stepping in for Nikola. I actually tried and I was able to access your ticket through the link Nikola shared above. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Let us know if the issue persists with a screenshot of what you can see from your end after hitting on the link and we'll look further into that for you.

[7fe9ebdf]

I received a warning that my account will closed because of identity, even though i entered it. can this be fixed please, i am working on a project nowadays 

[ArjayM]

Hi Rahaf,

I reached out directly to the team handling y our case and one of the members has reached out via email with more details and instructions on how to complete your ID Verification. Feel free to coordinate with the team if you need further assistance.

Additionally, as a freelancer your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.)

[8f813b59]

Hello,

I just joined upwork about a week ago and I receive a notification about my account have to be verified for identity in (02/01/2023). However, when I click green "Get started" it shows nothing to navigate to verify my identity. There's no CTA button for verifying my identity. Can someone help me?

[PradeepH]

Hi Faza,

Thank you for your message. Based on the screenshot, you have already submitted the documents for review. I have followed up with the team and I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[ahk19]

Hello. I'm Ryan. I'm having a problem verifying my ID. I've already uploaded my ID but I got a message about suspending my account if I do not verify my ID in 24 hours. So what should I do?

[AndreaG]

Hi Ryan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[4b33979d]

Almost 20 days by now and no email regarding my ID verification as governament ID was uploaded and a pop up showing it will be reviewed by our team and no visual verification made at that time yet no notification or email from upwork.

[ArjayM]

Hi Muhammad,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.