Identity (ID) Verification

[#1]

Hello, I'm sat here losing my mind actually.

So I had issues with my Payoneer card and my account was disabled. But I did not remove it from my Upwork. Got a message 8 days ago from Upwork that I needed to reverify. I sent my digital NATIONAL ID on my phone to verify, it was rejected three times even though I explained several times. Used Friday and Monday to process a new one at the local government building in my city and got the official national identity slip I used to verify my account in the first place. It just got rejected again. WAS told it's a photocopy that a colored one is needed. On my life I have never seen a colored version of the official national identity slip in my country. Only colored thing I know we have is the identity card itself and that takes  months to process. HELP 

How will I get color when that's the official thing here and I actually also used it to register on Every single platform I've ever needed to reg my national identity on?

Dying...

Edit: The slip is issued by the NATIONAL IDENTITY MANAGEMENT COMMISSION (NIMC), Nigeria.

**Edited for Community Guidelines**

[#2]

Hi there,
I am writing this to discouss and aknoladge you about my isssue, I've applied for Identity Verification this friday 14 APR 2023 and now its  more then 3 days but i didn,t get any reply from team team, I am concrned about it because it is writen there it will took 1-3 business working days but its more then 3 days now. But my ID Document Verifecation still underreview.

[#3]

Hi Muhammad,

I've reached out directly to the team handling your case and submitted a follow-up about the status of your ID review. One of the members will be in the contract via email and support ticket with more information. You may access your ticket on this page and your email once it's been fully reviewed.

**Edited to Update Information**

I just received a response from the team and it looks like your ID is now Verified. You can now see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

[#4]

Hi Arjay,

Looking at some of your responses, you look like the right person to talk to 🙂

I have a Peruvian ID, but I am living in Spain. I have a Spanish-government-issued ID which has no picture until I get my residency.

I tried to upload my Passport but the system says my ID type is "unsupported." I need a human from Upwork to help me get through this as soon as possible (I only have 4 days left as told by Uwpork!)

Thanks in advance for your kind consideration!

I've been on Upwork for five years and this is my dream job 🙂

[#5]

Hi Jose,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#6]

I have submitted my ID more than 3 times but I didn't get the verification message, can anyone guide me in this regard?

[#7]

Hi Sharif,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#8]

Hello,

I completed my profile 100%.

I was never asked to verify my profile.

I never received an email for verification.
The "identity verification" option does not appear.

I do not understand till now.
Could you help me , please?


Thank you so much!

[#9]

Hello, 

I submitted for ID verification 4 days ago but there still hasn't been any response. I'm still getting "we're reviewing your ID".  Please check and verify my ID. 

[#10]

I am facing an issue in verification of my ID Document. It goes smoothly every time, I upload my ID Card photo and it says it will take a few days to verify. But after a while, it goes back to asking for my ID Document without telling me or giving any error about it. It is like I never uploaded any document. The whole process goes on a repeat then.

What is the issue? How can I get it verified for good? Where does my ID Card picture go everytime from Upwork Database?

Also, look at the attached pictures,

In "before" picture, you can see that I uploaded the document and it goes for verification.

In "after a while" picture, it is seen that it goes back to where I started.

Please suggest a solution. 

[#11]

Hi Ahsan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#12]

Hello, I have my account almost a year but recently I started being active. I am trying to make clients but they are asking me to verify my account which is not eligible yet. Will my account ever be eligible for verification since it's been so long ? 

[#13]

How to make my account fully verified?

[#14]

Hi Anthony Jay,

Thank you for reaching out to us and welcome to Upwork Community. I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#15]

I have submitted my ID for re-verification but it hasn't been reviewed/processed yet. The deadline is 04/20. Please help me check and let me know if there's anything else I need to do before the dealine. Thank you.

[#16]

Hi Sarah,

I've submitted a follow-up directly to the team handling your case and they confirmed that your ID is now verified. You can now see the ID verified badge on your profile to validate the action taken on your account. 

[#17]

Hi Upwork Team,

I am having an issue related to the ID verification and location verification. I am an Indian citizen but I live in Nepal. Thus, my government ID is an Indian passport. I wanted to ask what shall I provide as proof of my residential address in Nepal? Will the bank certificates work as a proof of the residential address? I uploaded a bank certificate as my residential address proof in the ID verification. It's already been 3 days , still my ID is not verified.

Can you please look into this isuue.

Thanks

[#18]

Hi Priya,

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that account is verified now.

Thank you,

Pradeep

[#19]

I'm doing identity verification, and I'm worried about my profile photo.

As you can see, it's not a photo of me..

I need to change profile photo for identity verification, but I can't since the process of identity verification is going on.

is there any way of changing photo?

[#20]

Hi Jay,

Thank you for your message. I have followed up with the team handling your request and I see that they have already responded to you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#21]

Hi, I have recently started working on Upwork and got my first two jobs a few days ago. My ID verification process started, and I duly submitted my National Identity Card. However, it is taking too long and I receive a disclaimer daily telling me to idenitfy my account. I have been trying again and again but its not working. Tomorrrow is the last day before they put my account on hold. I need urgent help.

Regards,

Osama Alvi

**Edited for Community Guidelines**

[#22]

Hi Osama,

I'm sorry to hear that you're facing issues with your ID verification process. It's important to ensure that your identification documents are clear, valid, and meet Upwork's requirements. However, if you're still facing delays or issues, I suggest reaching out to Upwork's customer support team immediately through their contact page, explaining your situation and providing any necessary details. They should be able to assist you with resolving the issue as soon as possible.

However, sometimes it mostly takes 2-3 business days for the completion of verification.

Best of luck!

[#23]

Hi Osama,

Thank you for your message. I have followed up with the team handling your account and I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#24]

How to again verified my ID, I made mistake the first time. Could someone please help me?

[#25]

Hi Antea,

Rest assured that if there is any issue or need for clarification our team will reach out to you directly and assist you further. 

[#26]

Hello,

I am contacting you again in the hope that this time the same problem will be solved.

I don't know what the problem is and why can't your application verify my identity card (which I took a picture of in the best resolution where all the data is visible), as well as my passport. I tried to upload both documents and both documents were rejected. Before that, I followed your instructions chronologically. I really don't understand what the problem is and how long it will last, and why I have to contact you again so that you can enable the system so that I can upload my documents 10 times. All my documents are valid and can you explain to me what the problem is. The first time I made it clear to you that I accidentally made a mistake, but this time... PLEASE HELP!