Feb 1, 2023 12:15:21 AM Edited Mar 3, 2023 11:45:22 AM by Valeria K
Hello, I'm sat here losing my mind actually.
So I had issues with my Payoneer card and my account was disabled. But I did not remove it from my Upwork. Got a message 8 days ago from Upwork that I needed to reverify. I sent my digital NATIONAL ID on my phone to verify, it was rejected three times even though I explained several times. Used Friday and Monday to process a new one at the local government building in my city and got the official national identity slip I used to verify my account in the first place. It just got rejected again. WAS told it's a photocopy that a colored one is needed. On my life I have never seen a colored version of the official national identity slip in my country. Only colored thing I know we have is the identity card itself and that takes months to process. HELP
How will I get color when that's the official thing here and I actually also used it to register on Every single platform I've ever needed to reg my national identity on?
Dying...
Edit: The slip is issued by the NATIONAL IDENTITY MANAGEMENT COMMISSION (NIMC), Nigeria.
**Edited for Community Guidelines**
Solved! Go to Solution.
Feb 1, 2023 01:53:17 AM Edited May 1, 2023 03:05:08 PM by Andrea G
Hi Olatunde,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 22, 2023 03:29:33 PM by Luiggi R
Hi Kashif,
If your account is placed on hold as a result of not completing a verification process, it will remain on hold until you can complete it. Once you have the required documentation, you may follow the instructions you received to complete the verification to lift the account hold.
Apr 22, 2023 08:15:40 PM by Ruth N
Hi,
I am already visually verified, but my ID is still under review. I fear that if it's not verified by 4/25, my account might be suspended, affecting my active contract and earnings. Is there any way I can speak with an agent to expedite the process or manually verify my ID with them? This is so that if there are any problems, I can prepare a different ID without my account being suspended.
Apr 23, 2023 06:41:41 PM by Pradeep H
Hi Ruth,
Thank you for your message. I have followed up with the team handling your request and I see that one of our team members has already reached out to you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Apr 24, 2023 08:08:57 PM by Jocel M
Hi,
Can I also have my Identity Verification checked? I see that it needs to be verified on April 28 and I have already submitted the documents last week.
I appreciate the help. Thank you
Apr 25, 2023 02:48:20 AM by Annie Jane B
Hi Jocel,
Apr 25, 2023 07:27:10 AM by Jocel M
Hi Aj,
Thank you for your reply.
I will look into it.
Just to ask how long is the waiting time for the my profile/IDs to be verified? Thank you again!
Apr 22, 2023 09:08:04 PM by Johnson Z
Hello Upwork,
I am a new user registered yesterday,
I tried to upgrade my membership plan by credit card / Paypal but got the following message:
Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don't hear back within 2 business days, please contact us .
Can you help me with this problem?
Thanks
Apr 24, 2023 08:10:11 AM by Jocel M
Hi,
I have already submitted the documents for identity verification a couple of days ago. It says on the alert that it needs to be verified by April 28. It is already April 24 and I haven't gotten any update, it still says that it is being reviewed.
I have a contract starting soon. Can I get a help on this?
Thank you
Apr 25, 2023 03:30:43 AM by Sahil S
i have got my first job and then upwork asked me for identity verification so i fill up that and given my pan card and my real image the problem is that these both are different from my profile photo as because of some personal reasons i was not comfortable with using my image but now i knew it is necessary so i will definately use mine now. will there be any trouble in my verification ? i am a real person my id and image given for verification are mine and correct . just the problem is with my profile photo what should i do?
Apr 25, 2023 10:43:23 AM by Annie Jane B
Hi Sahil,
We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Apr 25, 2023 04:14:15 AM by Sotiria K
I have completed the process of identity verification (pending for reviewing), but must have mistakenly chosen National ID when I uploaded my driver's license. Is there any way to edit this?
Also, it's been 2 business days and my visual verification process still hasn't been completed, does that mean there's an issue?
Apr 25, 2023 09:09:01 AM by Iwan S
No, as long as it is pending it hasn't been reviewed yet, it seems that UpWork asked everyone simultaneously (or in very short order) to verify their ID and they are running a serious backlog. Once reviewed, they may accept it as is or they will notify you that there was an issue and you will have a chance to resubmit it, UpWork does accept valid drivers licenses for ID verification so you may get approved first time around.
On a related note, as long as the review is pending, your account won't be suspended.
Apr 26, 2023 12:40:15 AM by Sachin P
I submitted my govt. id and selfie for verification and thought it would take 1-3 business days as it was mentioned in the notification but it's been 5 days and there is no verification email. does it always take this long upwork to verify.
please look into the matter upwork.
Apr 26, 2023 12:32:56 AM Edited Apr 26, 2023 12:34:15 AM by Sachin P
I am facing similar problem, I submitted my govt. ID and selfie 5 days ago still it did not get verified.
does it usually takes this much time??
upwork should look into the matter.
Apr 26, 2023 01:02:22 AM Edited Apr 26, 2023 01:04:09 AM by Sachin P
I submitted my govt ID and selfie for verification several days ago and it still didn't get verified . why is it taking so long? upwork please look into the matter asap.
Apr 26, 2023 03:17:21 AM by Annie Jane B
Hi Sachin,
Apr 26, 2023 04:14:27 AM by Annie Jane B
Hi Shohrat,
Apr 26, 2023 08:52:50 AM by Dmitrii S
Good afternoon. Long-term identity verification. The problem is that I received a request from the upwork to identify my identity (again in a year). I sent all the documents, but for 3 days there has been no information. I was also warned that my account would be blocked on April 30 (as upwork says)... How can I speed up the moderation process? It turns out that the verification of documents may require additional documents (for example, on April 29), and my account will be blocked on April 30? I have a top-rated plus account and 100% job success. Very strange...
Apr 26, 2023 08:13:16 PM by Osama W
Hi, my profile is 100% completed but i can't see the option to get my account verify. I've found a direct link to the verification section but when i open it says we can't find this page. Can someone please help me?
Apr 26, 2023 11:05:19 PM by Pradeep H
Hi Osama,
No verification is currently required on your Upwork account. The team will contact you if verification is necessary in the future. Verification is being gradually implemented for Upwork users. If the team requires verification, you will receive an email or a notification in your account with instructions on how to proceed.
Thank you,
Pradeep
Apr 27, 2023 09:30:09 PM by Osama W
Thank you so much Pradeep!
So how could i get the verification badge?
Apr 27, 2023 10:51:23 PM by Pradeep H
Hi Osama,
Thank you for your message. At the moment, the verification cannot be requested on the account. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Thank you,
Pradeep