Identity (ID) Verification

[#1]

Hello, I'm sat here losing my mind actually.

So I had issues with my Payoneer card and my account was disabled. But I did not remove it from my Upwork. Got a message 8 days ago from Upwork that I needed to reverify. I sent my digital NATIONAL ID on my phone to verify, it was rejected three times even though I explained several times. Used Friday and Monday to process a new one at the local government building in my city and got the official national identity slip I used to verify my account in the first place. It just got rejected again. WAS told it's a photocopy that a colored one is needed. On my life I have never seen a colored version of the official national identity slip in my country. Only colored thing I know we have is the identity card itself and that takes  months to process. HELP 

How will I get color when that's the official thing here and I actually also used it to register on Every single platform I've ever needed to reg my national identity on?

Dying...

Edit: The slip is issued by the NATIONAL IDENTITY MANAGEMENT COMMISSION (NIMC), Nigeria.

**Edited for Community Guidelines**

[#2]

 Hi Kashif,

If your account is placed on hold as a result of not completing a verification process, it will remain on hold until you can complete it. Once you have the required documentation, you may follow the instructions you received to complete the verification to lift the account hold. 

[#3]

Hi,

I am already visually verified, but my ID is still under review. I fear that if it's not verified by 4/25, my account might be suspended, affecting my active contract and earnings. Is there any way I can speak with an agent to expedite the process or manually verify my ID with them? This is so that if there are any problems, I can prepare a different ID without my account being suspended. 

[#4]

Hi Ruth,

Thank you for your message. I have followed up with the team handling your request and I see that one of our team members has already reached out to you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#5]

Hi, 

Can I also have my Identity Verification checked? I see that it needs to be verified on April 28 and I have already submitted the documents last week. 

I appreciate the help. Thank you

[#6]

Hi Jocel,

I checked your profile and can see it is being reviewed. In the meantime, you can still work on improving your profile and resubmit it with any changes.

To help you create a complete and quality profile, check out these Upwork Academy courses:

• How to create your profile
• Profile Title & Overview
• Building Your Portfolio

If you experience any issues with your profile submission or review, please contact support by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.

[#7]

Hi Aj, 

Thank you for your reply. 

I will look into it. 

Just to ask how long is the waiting time for the my profile/IDs to be verified? Thank you again!

[#8]

Hello Upwork,
I am a new user registered yesterday,
I tried to upgrade my membership plan by credit card / Paypal but got the following message:
Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don't hear back within 2 business days, please contact us .
Can you help me with this problem?
Thanks

[#9]

Hi Johnson,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#10]

Hi, 

I have already submitted the documents for identity verification a couple of days ago. It says on the alert that it needs to be verified by April 28. It is already April 24 and I haven't gotten any update, it still says that it is being reviewed.

I have a contract starting soon. Can I get a help on this? 

Thank you

[#11]

i have got my first job and then upwork asked me for identity verification so i fill up that and given my pan card and my real image the problem is that these both are different from my profile photo as because of some personal reasons i was not comfortable with using my image but now i knew it is necessary so i will definately use mine now. will there be any trouble in my verification ? i am a real person my id and image given for verification are mine and correct . just the problem is with my profile photo what should i do?

[#12]

Hi Sahil,

We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[#13]

I have completed the process of identity verification (pending for reviewing), but must have mistakenly chosen National ID when I uploaded my driver's license. Is there any way to edit this?

Also, it's been 2 business days and my visual verification process still hasn't been completed, does that mean there's an issue?

[#14]

No, as long as it is pending it hasn't been reviewed yet, it seems that UpWork asked everyone simultaneously (or in very short order) to verify their ID and they are running a serious backlog.  Once reviewed, they may accept it as is or they will notify you that there was an issue and you will have a chance to resubmit it, UpWork does accept valid drivers licenses for ID verification so you may get approved first time around.

On a related note, as long as the review is pending, your account won't be suspended.

[#15]

Thank you for your helpful reply, that's good news then!

[#16]

I submitted my govt. id and selfie for verification and thought it would take 1-3 business days as it was mentioned in the notification but it's been 5 days and there is no verification email. does it always take this long upwork to verify.

please look into the matter upwork.

[#17]

I am facing similar problem, I submitted my govt. ID and selfie 5 days ago still it did not get verified.

does it usually takes this much time??

upwork should look into the matter.

[#18]

I submitted my govt ID and selfie for verification several days ago and it still didn't get verified . why is it taking so long? upwork please look into the matter asap.

[#19]

Hi Sachin,

I checked your profile and can see it is being reviewed. In the meantime, you can still work on improving your profile and resubmit it with any changes.

To help you create a complete and quality profile, check out these Upwork Academy courses:

• How to create your profile
• Profile Title & Overview
• Building Your Portfolio

If you experience any issues with your profile submission or review, please contact support by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.

[#20]

please help with this

[#21]

Hi Shohrat,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

[#22]

Good afternoon. Long-term identity verification. The problem is that I received a request from the upwork to identify my identity (again in a year). I sent all the documents, but for 3 days there has been no information. I was also warned that my account would be blocked on April 30 (as upwork says)... How can I speed up the moderation process? It turns out that the verification of documents may require additional documents (for example, on April 29), and my account will be blocked on April 30? I have a top-rated plus account and 100% job success. Very strange...

[#23]

Hi, my profile is 100% completed but i can't see the option to get my account verify. I've found a direct link to the verification section but when i open it says we can't find this page. Can someone please help me?

[#24]

Hi Osama,

No verification is currently required on your Upwork account. The team will contact you if verification is necessary in the future. Verification is being gradually implemented for Upwork users. If the team requires verification, you will receive an email or a notification in your account with instructions on how to proceed.

Thank you,

Pradeep

[#25]

Thank you so much Pradeep!

So how could i get the verification badge?

[#26]

Hi Osama,

Thank you for your message. At the moment, the verification cannot be requested on the account. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

Thank you,

Pradeep