Retired Team Member
Hi Olatunde,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
~ AJ
Hello,
This is the issue i get, i have tried different browsers and incognito mode. I am new to upwork so is it that i cannot bid for certain projects?
Retired Team Member
Hi Dhinesh,
I understand your concern about not getting the trust of clients but please know that verification cannot be requested. It is still slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
It is also worth noting that clients can request to do the interview through zoom meetings via Upwork to verify that you are who you say you are from your profile.
~ AJ
Retired Team Member
Hi Haris,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
~ AJ
Retired Team Member
Hi Azizbek,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
~ AJ
Retired Team Member
Hi Sahil,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
~ AJ
Moderator
Hi Suram,
Please note that it can take up to 3 business days for the verification process to be completed. Kindly allow more time for the review to complete. The team will let you know if anything else is needed.
Every time I am trying to verify my account and hit the identity verification link in the guidelines, this gives me this kind of error. Can someone from Upwork team help me with this concern I have? Thank you!
Moderator
Hi Ciello,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Moderator
Hi Kamal,
Kindly complete the verification of the account holder as requested. Don't hesitate to let us know if you have any questions.
Retired Team Member
Hi Kamal,
Thank you for reaching out. Could you please clarify what you mean by Upwork asking to verify your brother's identification? Did you initially register your brother's details when you signed up?
~ AJ
Moderator
Hi Kamal,
Sorry for any confusion, the verification you're looking to complete is for the billing method you entered. Given that it is your brother's billing information, that's the information that must be verified. Kindly complete the verification as instructed.
