Identity (ID) Verification

[#1]

i have trublle with Identity Verification, i live in lebanon, and the only way to verify my identity in lebanon is with passport, but i dont have passport,  is there any other way to work on this platform ?please i need help ASAP

[#2]

Hi

I would like to verify my ID to get the Badge, but  I haven't been asked for that.  I can't find any link to get started.

Where can I find the ID verification link? Cause the badge is important!

[#3]

Hi

I would like to verify my ID to get the Badge, but  I haven't been asked for that.  I can't find any link to get started.

Where can I find the ID verification link? Cause the badge is important!

[#4]

Hi Ricardo,

If you are not yet required or eligible to earn the badge, you will not receive the notification to complete this step yet. You can check out this help article for more information. Thank you!

[#5]

Hi Joanne,

I can't verify my identity using a voter's certification? which is the replacement for voter's ID. Because they do not give voter's ID anymore here in the philippines.

[#6]

Hi John,

Thanks for reaching out. I'm sorry to hear that there is an issue with the document you submitted for verification. I checked and I can see that our team has reached out to you and has provided the options you can use to verify your ID. Please check your ticket by logging in to your account and going here. 

[#7]

Hi Joanne

My id verification takes too much time when I will upload my id card Upwork shows that it will notify me within 1 day but it will take more than 3 days and my id is still not approved. Can you please inform me about the issue?

[#8]

Hi Umer,

I'd like to confirm that this is now fixed and the badge is already showing on your profile. 

[#9]

Hey  Joanne, 

I'm having the same issue, it's been 3 days now and I'm still not verified.

Is there any issue?

[#10]

Hi joanne. submitted id card photo and selfie 2 days ago. Still on pending. I got 3 days left before account gets suspended.

Fyi Pretty new to community. Not sure where to post the query. 

[#11]

Hi, 

can you please help me! I'm on my first month on upwork and i'm asked to have id and visual verification.

I already uploeaded my ID two times and it gets rejected i guess, and my visual verification is taking too long too, it has been 5 days.

[#12]

Hi Tasneem,

Could you please try and update your profile name? It does not seem to be complete.

[#13 · Accepted solution]

Hi Mohamad, 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

[#14]

they say that i can verify my identity with a video call but i dont have the option for it in my profile.

[#15]

Hi Mohamad,

You can proceed with your verification by clicking on Get Started. It looks like you only need to provide an ID at this point, please refer to your support ticket for instructions.

[#16]

the problem is i dont have an option for governement ID in my country (Lebanon), i only have an option for a passport, but i dont have one, so what should i do ?

[#17]

Mohamad, acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

[#18]

when i was trying to submit a photo they send me this :

"If you don''t have a supported ID type, please contact us"

and yes i dont have supported ID, so what should i do now ?

[#19]

Hi Mohamad,

Please check your ticket here, and kindly follow the steps provided. If in case you need further assistance in completing the verification process, please respond to the ticket. The team would be more than happy to assist you further. Thank you! 

[#20]

how to  complete visual verification ?

[#21]

Hi Mohamad,

I reached out to the team handling your case and all limitations are now removed from your profile. Let us know if you need further assistance. 

[#22]

Hi Nikola, can you help me out too? My id card is got denied and they are asking for an alternative id card. But I don't have any id card besides my nid which is eligible for work and valid. I can do video verification, answer all your questions or anything that is needed. Can you please help me you?

[#23]

"In order to confidently verify your identity, we need to match your physical appearance with a photo ID issued by a government entity."

That's my point. I made a huge dumb mistake. I photoshopped my face and did some very light skin softening. And that's probably the main issue of my id card getting rejected. The support I was talking with came to me after 15+ hours or smth with the same reply. "Please upload an alternate id card" If that's gonna try matching the face of the profile then what's the point? Any human with sense can tell the person on the profile picture and the one on my id are the same. I am not here to complain but to solve the issue. Please let me upload my profile picture again or change it on your end. Have a video chat or anything that could prove my identity. And at least give a good response than leaving me on reading. I don't care if I have to delete my Upwork profile and start again if it would solve it, i just want to work on Upwork. All my documents are valid, I am 18+, can provide any other documents if needed, please look into it and tell me if it's possible to verify my identity or not.

[#24]

Already tried that of course.

"Please verify your identity before uploading a new profile photo."

[#25]

I still don't get what they mean by "alternate " id card.

[#26]

I don't have a passport or bank card. I just have my nid card. Also, I think in your case it took more time? But in my case, they straight rejected it and asked for something different.