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ff6b239e
Community Member

Identity ID picture #2

Hello I am trying to complete the verification process, I am able to take a front picture of my valid ID, however when promoted to take a picture of the back. I keep receviing the same error message even after I take the picture 100 times. " unable to review document" is there a way to send this? I am an american citizein and I do not have a passport.

thanks, 

CA

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Carlos,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue persists, please let us know. 

~ Joanne
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