Jul 5, 2018 12:08:11 PM by Vivian S
Hi, I'm a transgender freelancer who would like to verify that I live in the US, but I don't want to use my legal name for obvious reasons and would rather use my preferred name. Is there any way I could get verified while still using my preferred name? Thanks.
Solved! Go to Solution.
May 29, 2022 11:09:24 AM Edited Jan 13, 2024 06:06:40 AM by Pradeep H
Hi Alex,
There most certainly is! Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required and so, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Feb 28, 2020 06:13:28 PM by Joanne P
Hi Jeffrey,
Thanks for reaching out. One of our agents will reach out to you via a support ticket and will assist you further with your request.
Feb 29, 2020 03:25:33 PM by Jeffrey M
I'm trans. My prefered name is not the name on my ID yet I cannot seem to verify it and I need assistance please.
Thanks,
April
Feb 29, 2020 06:15:29 PM by Joanne P
Hi April,
I checked, and I can confirm that one of our agents has already reached out to you to assist you directly via ticket. Please check the ticket from the team and follow the steps they shared. If you need further assistance, please feel free to respond to the ticket. Thank you!
Feb 29, 2020 11:47:10 PM by Jeffrey M
Ah I nsee it now. Thanks a bunch! I'll send documents asap via the support ticket if I understand correctly.
May 8, 2020 10:13:45 AM by Natalie B
Hi Valeria,
I had a meeting to verify my identity and the hold has still not been lifted!
May 8, 2020 11:05:38 AM by Bojan S
Hi Natalie,
It looks like you were able to successfully complete your verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 8, 2020 11:25:38 AM Edited May 8, 2020 11:26:12 AM by Natalie B
Clearing cache and cookies, as well as trying to log in on another browser
does not work. Obviously this is an administrative error, not a matter of
browser storage. Please fix this.
May 8, 2020 11:25:56 AM by Natalie B
Clearing cache and cookies, as well as trying to log in on another browser does not work. Obviously this is an administrative error, not a matter of browser storage. Please fix this.
May 8, 2020 01:04:01 PM by Bojan S
I apologize for the delay and confusion on our part, Natalie. I see that while your ID badge issue had been resolved, the issue with the name on the bank account was still present and that's what you were referring to. Checked with the team and the issue with the name on your bank account has now been resolved. You'll still need to verify your bank account by entering two small amounts you got on your statement when you added the bank account to your Upwork account.
Thank you!
Jun 1, 2020 12:42:26 PM by Keke B
Hey,
I'm having issues verifying my name on the withdrawal method because of the same reasoning as this thread's respondants. Can I please recieve some assistance?
Thank you.
~ Keke
Jun 1, 2020 02:28:38 PM by Bojan S
Thank you for reaching out to us, Keke.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Jan 18, 2023 11:13:48 AM by Aiden P
Hi, I am nonbinary and currently using my preferred name on Upwork, but my State-issued ID does not match that name, and I can't find where to contact support. Can you please help me with this?
Jan 18, 2023 12:08:00 PM by Arjay M
Hi Aiden,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jul 14, 2021 01:23:53 PM by Ash G
Hi, I am also trans, but I have not yet changed my name legally and I would like to get my identity verified, could you get in touch with me about that please?
Jul 14, 2021 01:44:14 PM by Bojan S
Hi Ash,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 28, 2022 09:23:35 AM by Brandi L
Hello! My name is Brandi, I am a trans woman and need to get my ID verified. But my license does not match my chosen name. Is there anyway I can work around this? Any help is appreciated! thank you.
Nov 28, 2022 09:46:11 AM by Brandi L
Hello! My name is Brandi,
I just joined Upwork and went through the entire process. I just got to the point of needing to verify myelf with a government official ID. I came out as a transwoman a few months ago and didn't realize the name needed to be the same on the ID. Now I am stuck and cant move forward with the process because using my legal name doesn't feel right.
Any help would be greately appreciated!
Thanks,
Brandi
Nov 28, 2022 12:40:46 PM by Arjay M
Hi Brandi,
I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.
You may want to check this help article for more information.
Nov 30, 2022 03:31:39 PM by Brandi L
Nov 30, 2022 05:31:42 PM by Arjay M
Hi brandi,
Thank you for your confirmation and we sincerely apologize for the inconvenience of having this error. I have shared your report to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your tickets and coordinate with the team here.
May 21, 2019 06:36:09 AM by Maximilian C
Since this seems to be the right place to ask: Could I receive a corresponding ticket as well?
I'm still on here with my dead name and such; it would be great if I could change it!
Thanks in advance!
May 21, 2019 06:52:46 AM by Avery O
Hi there!
I hope it was okay that I didn't use your dead name. I went ahead and shared your account information with the Customer Support Team so that they can assist you with changing your name on your Upwork account.
Jun 1, 2019 04:46:03 PM Edited Jun 1, 2019 04:46:39 PM by Jo L
Hi, I have the same question. I'm non-binary and haven't used my dead name in years. I've actually avoided using Upwork because I see my legal name every time. I just tried to change my name earlier, and it's under review. I'm really glad I found this thread and am pleased to see the response.
The name that's visible now is my dead name.
Jun 1, 2019 05:53:36 PM by Riri A
Hi there,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.
Jun 2, 2019 07:19:51 PM by Nate G
I'm transgender and need my dead name to not appear on my profile page. Any assitance would be great. Thank you.