Identity Verification When Transgender

[#1]

Hi, I'm a transgender freelancer who would like to verify that I live in the US, but I don't want to use my legal name for obvious reasons and would rather use my preferred name. Is there any way I could get verified while still using my preferred name? Thanks.

[#2]

Hi Flyn,

I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

Thank you for your patience.

[#3]

Hi. I'm a 3D Artist from Brazil and I want to take my first job here. However, I've seen that video verification is mandatory. I'm transgender and I haven't yet started my transition and it would be hard for me to verify via video because of my gender dysphoria. Is there some other way I can verify my identity? I can provide my government-issued ID's no problem. Regards,Amanda

[#4]

Hi Amanda,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#5]

Hello!
So, long story short, I'm transgender, and my ID has a different name than the one I have registered here. I am on the way of changing my legal name right now, but in order to get paid I know I have to upload my ID and link my PayPal account, and both have my ID name.
Is there any issue with this? I read about it somewhere the first day I logged in, but I can't seem to find that info again. Any help would be much appreciated, I already got paid for one job and I have to upload my info soon.

[#6]

Thank you for reaching out to us, Samuel.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[#7]

I sent the required ID but I don't have bills at my name which could make verification harder. I'm sure if I could only explain to them or have a conversation where I can send more specific data instead of just sending documents that would be good, otherwise I'm not sure what to do not to have my account disabled after those 24 hours. I have the last conversation through Upwork before getting a job tomorrow and I may not have time to fix this. I haven't worked in a while and can't risk losing this opportunity. If anyone has any idea how I could go about this I would really appreciate it.

[#8]

Hi Elso,

I can see you were able to submit a support ticket with our team explaining this and they've just replied with further instructions. Please review your ticket here, follow the team's instructions and reply directly to them once you're ready so they can continue to assist you.

[#9]

Hello,

My name is Aiden**Edited for community guidelines**. This is the name I use for all professional contacts, is the name on my website, the name I go by in my every day life, and the name I have associated with all my portfolio works. My LEGAL name is Lauren, and it's jarring to see my "dead name" on this website when I never use it anywhere else. It also makes it so I get misgendered which is embarrasing and disheartening to have to explain away to clients. It also just wastes time to get to the point where my clients understand how to address me professionally.

My state makes it very outing (and honestly dangerous for a trans person living in a small town) to have to change your legal name. You have to publish your old name and new name AND YOUR ADDRESS in the newspaper for 3 weeks which is why I haven't changed my legal name yet.

It would be much more transgender inclusive if this site allowed me to change my display name to my preferred more professional name. I have no problem with the need to verify my legal name and drivers liscence which I already have done, I just wish I could have my chosen name be what is displayed to my contacts. 

Thanks for reading.

-Aiden**Edited for community guidelines**

[#10]

---

Lauren W wrote:

Hello,

My name is Aiden**Edited for community guidelines**. This is the name I use for all professional contacts, is the name on my website, the name I go by in my every day life, and the name I have associated with all my portfolio works. My LEGAL name is Lauren, and it's jarring to see my "dead name" on this website when I never use it anywhere else. It also makes it so I get misgendered which is embarrasing and disheartening to have to explain away to clients. It also just wastes time to get to the point where my clients understand how to address me professionally.

My state makes it very outing (and honestly dangerous for a trans person living in a small town) to have to change your legal name. You have to publish your old name and new name AND YOUR ADDRESS in the newspaper for 3 weeks which is why I haven't changed my legal name yet.

It would be much more transgender inclusive if this site allowed me to change my display name to my preferred more professional name. I have no problem with the need to verify my legal name and drivers liscence which I already have done, I just wish I could have my chosen name be what is displayed to my contacts. 

Thanks for reading.

-Aiden**Edited for community guidelines**

---

Hi Aiden, they don't always make it clear, but they do alloww for this. I will flag your post so a moderator can help you change your name. 

[#11]

Hi Aiden,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#12]

Hello! I just got my preffered name of "Aiden" added to my upwork account after I verified, then verified again my legal name of "Lauren". I just got an invitation to interview and it's asking me to verify my identity AGAIN, which will change my name back to Lauren. We just solved this problem and now it's wanting me to go back to my dead name, can someone please help?

Thank you very much, I would like to respond to the interview asap.

-Aiden

[#13]

Wouldn't the logical thing be to follow up with the person who was already helping you with this issue? 

[#14]

Hi Aiden,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#15]

Hello I am also transgender and do not want to publicly display my deadname

[#16]

Hi there,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#17]

Hi, I'm having an issue with verifying my name as I'm transgender and use a preferred name. Can someone help me out, please?

[#18]

Hi Ivy,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you! 

[#19]

Hello,

I've put in a support ticket (ID 34650022) for this particular concern, but have yet to receive a response. How long does it typically take to be assigned to someone?

Thank you

[#20]

Hi Ri,

I checked and can confirm you were able to submit a support ticket with our team successfully. Our team's response time is 24-48 hours.

[#21]

Hello, I'm a transgender individual and I set up my account with the name I currently use. Unfortunately, I haven't been able to get my legal name changed, so the name on my profile doesn't match the name on my bank account. Is there any way I can make this work?

[#22 · Accepted solution]

Hi Alex,

There most certainly is! Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required and so, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

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[#23]

Hello there,

I'm in a similar boat of many others. I just joined Upwork today but my payment info thinks my beneficiary is mismatched because of my transgender name. Would love some help. Thank you.

[#24]

Hi Warren,

I have escalated your concern and one of our team members will reach out to you with assistance on how to clear the name mismatch on your account. You can check here or your email for updates.

[#25]

Hi Andrea,

How can someone get in touch with the support team for this? I'm also trans and haven't been able to changed my legal name yet.

Thank you in advance!

[#26]

Hi Aubrey,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.