Retired Team Member
Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Retired Team Member
Hi Mosab,
I've submitted a follow-up to the team handling your case and it looks like some action still needs to be taken on your account to complete the review. One of the members has reached out to you via email with more information about the status of your account and further instructions on how to complete the process. Feel free to coordinate with the team and they will surely assist you accordingly.
Retired Team Member
Hi Zahran,
Thank you for reaching out to us. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Retired Team Member
Hi Zahran,
I’m sorry but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to answer your inquiries. I would recommend adding these to the same ticket thread so that the team has the correct information to assist you more efficiently. Please don’t hesitate to update the same ticket thread if you have further questions or concerns.
Retiring Moderator
Hi Caroline,
I'm sorry that you haven't heard back from the team. I went ahead and escalated your concern to the relevant team and I can confirm that you should no longer experience this error. Can you please check and let me know if you require further assistance?
Retiring Moderator
Hi Brayan,
I'm very sorry for the delay in getting back to you. I've escalated your concern to the relevant team and can confirm that your verification has been completed successfully. Don't hesitate to let us know if you require further assistance.
Retired Team Member
Hi Jeff,
Thank you for your message. I checked your account and noticed that you have already submitted the documents for verification. Please allowed 1-3 business days for the team to review and update your account. They will reach out to you if they need additional information. To activate your payment method, please complete the W9 form on the Tax information page.
Thank you,
Pradeep
Retiring Moderator
Hi Jethro,
I'm sorry for the delay in getting back to you. After following up with the team, I can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.
Retiring Moderator
Hi Mohammad,
Thanks for reaching out. I followed up with the relevant team and can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.
Look at the screenshot attached:
It has been a month since Upwork support completely ignored my request.
I created a new ticket and got a reply stating that I already had an open ticket, and they would pass on the information there, but since then there has been silence. I created a new ticket, but it seems to be a vicious circle.
I simply asked for assistance with documents for verification of my location.
Is it too difficult to handle and take more than one month?
Is it fair to charge fees for contracts, hirings, connects, and then be treated like this?
Maybe the community can help. What can I do in such cases, and where can I share my complaints?
P.S.: Dear Community Managers! "I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. " -- this won't help.
Retired Team Member
Hi Grygorii,
I understand that this has been a frustrating experience for you and I apologize for any inconvenience caused. We take customer satisfaction very seriously and I assure you that we are doing our best to ensure that all requests are handled in a timely and satisfactory manner.
I have followed up with the team handling your request and I see that one of our team members has already reached you via ticket to assist you further. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
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