Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retiring Moderator
Hi Achmad,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but it is slowly rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Retiring Moderator
Hi Kostiantyin,
I'm sorry to learn about your friend's situation. Has he tried the available self-service option to reset the password? If not, you can recommend that he try that. If that doesn't work, please advise your friend to contact support directly for assistance since we can't share the details of another user's account for privacy reasons. They should be able to contact our support team via the chatbot without logging in.
- Please visit Contact Support and click the 'Chat with Upwork' button.
- Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
- The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
- From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
Retiring Moderator
Hi Wilfer,
I'm sorry to hear you're having trouble with the verification process. Your latest submission is currently under manual review by the team. Once the team finishes their review, they'll contact you via a support ticket to further assist you.
Retiring Moderator
Hi Muhammad,
That's because you aren't currently required to complete any verification at the moment. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Retired Team Member
Hi Erick,
Thank you for your message. You can choose Passport in the option and proceed with uploading your national ID.
- Pradeep
Retiring Moderator
Hi Imran,
I'm sorry to learn you're having trouble with the verification process. I see that you followed up with the team today regarding this. Please allow them 24-48 hours to respond; you can rest assured they'll assist you further.
Retiring Moderator
Hi Ismaila,
I'm sorry you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Alfarid,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Retiring Moderator
Hello Tariq,
The team contacted you via a support ticket with more information about your verification process. Kindly refer to your ticket and don't hesitate to follow up through the same if you have additional questions.
