Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Jun 4, 2024 01:28:26 PM by Luiggi R
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Mar 18, 2024 05:28:14 AM by Clinton M
Hi,
When I open the link and go through the process, I cannot choose an ID Type.
So when I need to choose an ID Type at the "Select an ID Type" there is nothing to choose from. Check screenshot.
I've tried with different Iphone and Samsung devices but no result. I've enabled camera on browser, clear cache & cookies on browser. So I did everything that was suggested on your help page but no result.
Please let me know what I can do to verify my identity.
Thanks
Mar 18, 2024 06:14:35 AM by Luiggi R
Hi Clinton,
I'm sorry to hear you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 18, 2024 11:25:01 AM by Clinton M
Hi Luigi,
Do you have any updates, because no agents has contacted me yet.
Clinton
Mar 18, 2024 05:29:31 AM by Imran B
I'm having a problem uploading my ID verification. No matter what jpeg I try neither my passport nor my license work. I keep getting this message:
It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.
If you don't have a supported ID type, please contact us.
I need help from Upwork support team, thanks
Mar 18, 2024 06:26:32 AM by Luiggi R
Hi Imran,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 18, 2024 10:45:53 AM by Mohamed N
Hello,
I'm having a problem verifying my identity ID,
I have uploaded before my government-issued photo ID, and also a selfie.
But when I reach the verification settings I got again this:
We've started a manual review
Watch your email in case we need you to answer any questions.
Incomplete step...
Until now I didn't received any email.
I need help from you guys, thanks
Mar 18, 2024 11:22:26 AM by Haruna M
Hello,
Please help me out.!!
I recently established a Payoneer payment method, and the Payoneer account belongs to my brother. I removed the Payoneer payment method from Upwork as it is not allowed.
Now the system is demanding me to authenticate my brother's identity using his name, which is not mine on Upwork.
Please help me address this issue as I am perplexed.
The system is showing this message below:
“Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us.”
Mar 18, 2024 05:44:19 PM by Lauren A
I also have a similar issue where I received a notification that I have been approved and have Connects.
However, when I apply to a job, I am asked to verify again and get the following screenshot. I am unable to submit proposals, Im assuming due to this. You should not allow freelancers to upgrade their profiles to paid if they are not verified because now I'm paying but cannot do anything.
Mar 18, 2024 10:38:04 PM by Joanne P
Hi Lauren,
I checked and saw that you've successfully earned the ID-verified badge. It is already showing on your profile.
Mar 19, 2024 01:14:57 AM by Dera L
Hi upwork team. i've got notification to verify my account but i do it twice and now i still be able and must do the verification again and says "we've stated manual review" which i don't find anything for that "manual review". so where will it happen? or do i must press some button to do so?
Mar 19, 2024 01:46:50 AM by Dera L
please help with this, thank you
Mar 19, 2024 04:53:37 AM by Igor L
Hello, Upwork Community!
I hope you're all doing well.
I have a problem with verifying my account: I can't move further the step where I have to choose how to continue the action on a mobile device. I've tried both options (QR code and sending text messages) but nothing works: I receive a link that returns me back to the same page and I can't move further. I thought it was just a technical problem that appeared yesterday and tried doing it again today but it still doesn't work.
Could you please help me with this problem? I need to solve it as soon as possible. Thank you in advance!
Mar 19, 2024 05:05:36 AM by Ana P
Hello UpWork,
I have same problem with verfying my account, and that is huge problem because i can not apply to new jobs now.
Would you be kind to help us asap please?
Thank you.
Mar 19, 2024 05:31:02 AM by Luiggi R
Hi Ana,
I'm sorry to hear this is happening to you as well. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 22, 2024 04:17:30 AM by Igor L
Hello, Ana!
How are you doing? Are there any updates on your issue? The thing is it's been 3 days already and I still have the same problem.
Mar 19, 2024 05:30:21 AM by Luiggi R
Hi Igor,
I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 19, 2024 05:33:32 AM by Jalpesh P
Hello Team
I am having an issue with identity verification. I tried to upload my driving license and my selfie it went successfully once but even after it showed me that a manual verification process was going on and then all 3 points were showing in yellow color. But after that message showing in my identity verification tab is :
We've started a manual review
Watch your email in case we need you to answer any questions.
Also I have not found any email in my email account.
So do I need to provide details again or just need to wait and watch? If I need to wait and watch can you please let me know how much time this process will take?
Thanks
Jalpesh Patel
Mar 19, 2024 06:36:22 AM by Nikola S
Hi Jalpesh,
Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via email with additional information.
Mar 19, 2024 07:25:54 AM by Jalpesh P
Hello NikolaS
Thanks for the quick response. I replied to the same email. How I am getting issues while I am trying to upload my government ID and take a selfie for verification. I shared a video in the same email. Please check it and let me know how I can resolve it.
Thanks
Mar 19, 2024 10:47:16 AM by Abdullah A
Hi ,
I can't submit any proposal due to the ID verfication. It was keep showing the link for Id verification even though I have done that through mobile device twice. Now in the Setting its showing - "We have started a Manual Review.
Watch your email in case we need you to answer any questions."
And I did not get a mail regarding this for a while. And the option are marked as yellow . I am adding a screenshot for your reference. It would be great if you please resolve this issue so that I can focus on work.
Mar 19, 2024 06:33:33 AM by Andrei C
Hello,
Why can't I just do such a basic things as verifying my ID? No client will take me seriously without it, specially as a fresh profile. Consequently, it's a waste of time, energy and money to apply for jobs. What am i supposed to do? Keep spending tens or even hundreds of dollars on connects to apply for jobs, until i find that one in a million person who is willing to trust a unverified person? If landing a client is not the criteria to trigger ID verification, then what is? I'm asking for more transparancy, on what i have to do and what conditions i need to meet in order to be able to work here, so i can plan and make decisions accordingly.
Please don't give me the "There are other ways of communicating trust, with reviews and bla bla" BS. You all know ID verification is crucial to not scare potential clients away. Nobody wants to be scammed, expose themselves to risk unnecessarily, or waste their time.
The funny part is that the chat bot proceeds to explain why ID verification is so important, but then the site doesnt allow you to do it. :))
Currently i'm doing my best to abstain myslef, but this platform and it's practices start to smell very fishy from a freelancers perspective. I feel like i'm being milked, just to be able to apply to jobs.
Thank you.
Mar 19, 2024 06:49:37 AM by Eden L
Hi, Andrei!
I understand how you're feeling right now and so sorry for the inconvenience. I do believe that you already submitted a ticket about this issue, right?
Thanks.
Mar 19, 2024 06:57:39 AM by Manas K
Upwork offers ID verification, but it's not always immediately available. They're transparent about this, but it can be frustrating.
Here's what we know: