Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

hey guys! i'm trying to verify my identity here but i cannot bc the page don't show the options to select what kind o documents a upload. I try it like twice on different devices but is the same. Can someone helps o can explain me how it really works? 

[#3]

Hi Hugo,

Acceptable forms of ID vary by country and will be listed on the form. You may also submit alternative IDs or documents that will be subject to manual review. We suggest you visit this help article to learn more about acceptable documents when completing the ID verification process.

[#4]

Subject: Issue with Profile Verification

Description:

Dear Support Team,

I am writing to express my concern regarding the verification status of my profile. Despite carefully completing all the required steps and providing the necessary information, my profile remains unverified. I have patiently waited for several days, but there has been no update or change in my verification status.

[#5]

Hi Mariam,

I took a closer look at your account and confirmed that it doesn't need further verification yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork.

Suppose the team finds it necessary to verify your account. In that case, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

[#6]

Good Day!

My upwork profile is almost 2 years old and I purchased over 1000 conencts. But since the first day I have been having issue with getting my identity verification badge. As far as my profile is concerned, it is complete but I've not been provided with the badge. 

Please assist with this matter on an urgent basis since it is delaying the process of affectively using upwork. I would start using my connects as soon as I get my identity verification badge.

[#7]

Hi Syed,

Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

- Pradeep

[#8]

Hello,

I've submitted my ID for verification a while ago, but the Identity Verfication page just shows, "We're reviewing your documents and will get back to you." I was wondering if there were any updates?

Thanks.

[#9]

I'm having the same issue. Not sure what to do. 

[#10]

Hi Courtney,

After reviewing your account, it seems that your previous submission has been rejected. You can re-upload your documents from the Settings page. Please refer to the tip sections on this help page.

- Pradeep

[#11]

Thank you!

[#12]

Hi Corey,

Thank you for your message. I see that the documents were resubmitted yesterday, and they are still in the queue for review. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#13]

My account is temporarily suspended because Upwork wanted to confirm my relationship with a client. I was told to verify my ID and enter billing information, but the URL provided to upload those documents is invalid. I contacted support to request a new link or to have my documents manually reviewed because my government ID is constantly being rejected. It has been three days since my account was temporarily suspended, but I have yet to receive a response from the support agent. Could you please help? 

My IDs currently meet all of the requirements.

[#14]

Hi Gift,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

- Pradeep

[#15]

Hi PradeepH

How long is this going to take? a week, a month, or more because I have an ongoing contract, and it would be foolish of me to ask my client to continue making payments through Upwork when I am not even allowed to withdraw the money I have earned. 

[#16]

I need your help with the verification. How can I send my ID card for verification?

[#17]

Hi Arthur,

Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

- Pradeep

[#18]

"Hello Sir, I contacted my Payoneer bank and told them about the problem that was caused during the connects purchases. After the updates, they told me to ask my merchant to make an update so that I could try again. Please help me, I need your assistance. Thanks."

[#19]

Hi Arthur,

I see that you don't currently have any billing methods added to your account. Please go to your Billing & Payments settings page to add your preferred method to buy Connects. Additionally, I recommend that you check out this page to learn which ones you can use. 

[#20]

I'm having an issue with Identity Verification because my country (Kosovo) is not listed.

 - I have sent my passport photo (approved).

 - I have sent the selfie (approved).

 - I have tried to solve the issue by talking to the chatbot without success.

Is there any way that I can verify my identity?

[#21]

Contact customer support for video verification 

[#22]

Hi Krenar,

I am sorry to hear about the trouble verifying your location. I understand that you are facing this issue because your country, Kosovo, is not listed on our list. 

I shared your report with our team and one of our agents will reach out to you via your registered email address. Please don't hesitate to follow up with them on the same notification if you have additional questions regarding your concern. Note that all requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

I'm having issues uploading my National ID card. Please I need your help they kept on rejecting it.

[#24]

You should contact customer support

[#25]

Hi Marycynthia,

I am sorry to hear about the trouble you are having uploading your documents. Could you please tell us more about the error you face while trying to upload them? 

- Pradeep

[#26]

help me