Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Im trying with another web browser after getting the sms link but still not working . I reattampt so many times until it have warning message overlimit sending verification . Please help me  . Thanks

[#3]

Thank you for letting us know, Barirah. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hy everybody

I wold like to know what´s wrong in my upwork profile that doesn't le me obtain the ID verification of my account.

Thanks for your suggestions.

LUIS MEDINA

[#5]

Hi Luis,

I'm sorry about the delay in getting back to you regarding your verification status. I've followed up with the team handling it and can confirm that your account has been verified. Don't hesitate to let us know if you need further assistance. 

[#6]

My account could not be confirmed due to non-clear documents, so I want to verify again, but the page is not diverting towards the identity verification; it is still showing the same, so I would like to suggest that you resolve the problem. I called chat support, but I am not satisfied with the response, therefore I am looking forward to favourable responses. so that i can be verified my identity.

[#7]

Hello Pravinkumar,

Could you please try scanning the QR code provided to proceed with the verification? Let us know if you're still having trouble after that and we'll gladly assist you further. 

[#8]

Hi Luiggi,

Yes, I have been trying for the last week, but the results remain the same. I would want to request to fix the problem as soon as possible.

Thanks

[#9]

Thank you for following up, Pravinkumar.

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi Nikola,

I've been waiting for a while, so it would be beneficial if my identity verification was finished quickly.

Thanks

Pravinkumar 

[#11]

Hi Team,

I've been encountering this difficulty from last 15 day's. I am unable to apply for a job since the apply button is not visible; please resolve the problem.

Thanks

[#12]

Hi Pravinkumar,

I'm sorry you aren't able to apply for jobs. This is because you are currently required to complete a verification process; I see that you're actively communicating with the relevant team about this via a support ticket. Kindly allow 24 hours for the team to reply to you and assist you further. 

[#13]

Three Days earlier I got to know that my upwork account was suspended due to not sharing information regarding my identity which include my face photos government ids but after submitting that there was written that we will go through your details and let you know but till now my account is suspended only as i am not able to send proposal. Also it is showing now also that plz submit the face photos and government id but I already submitted that.

[#14]

Hi Aashish,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hello  Luiggi

I received an update regarding my case and explained the problem preferentially, but more than 48 hours have passed and there is no response yet

[#16]

When trying to do ID verification it has me take a picture with my phone. However, the camera refuses to focus when I get it close enough to my drivers license.

is there a way to review in person, or to submit a photo of my ID by email?

I'm a paid member and looking forward to working on this site, but the automated tools are not working for me. Thanks for any help you can provide 

**Edited for Community Guidelines**

[#17]

Hi Andrew,

I shared your report with our team and one of our agents already reached out to you directly via email to assist you further. 

[#18]

Hello everyone,

I'm seeking assistance regarding an issue I'm encountering on Upwork. Despite purchasing connects twice, totaling $90, and sending multiple proposals that meet all requirements, I have not received my verification badge. While I have earned the Rising Talent Badge, the absence of the Verified Badge may be hindering my job prospects.

I've completed all verification processes and provided all required documentation. However, the option for identity verification is no longer available, and unfortunately, there's no direct way to contact Upwork for assistance. Even the chatbot hasn't been helpful.

Securing the Verified Badge could significantly improve my credibility and chances of securing jobs. I'm reaching out to the community for any insights or advice on how to address this issue effectively.

Thank you for your time and assistance.

Best regards,
Faraz

[#19]

Upwork won't ask you to do verification unless you get a job here. Most new freelancers who join Upwork do not make any money, therefore there's no point in going through the verification process with them.

[#20]

Im trying to verify my identify and following the steps but the link keeps on redirecting me to this "scan qr code" page.

I tried to scan the code using my phone multiple times but it is just redirecting me to upwork login page then to the same scan qr code on my phone. I also pressed the send text message option multiple times until it reachedd the limit but I haven't received a singe text message. 

I followed all the tips and read articles but it's still not working and keeps on redirecting me to the same scan qr code screen

[#21]

Hi Helen, 

Thank you for reaching out to us. I shared your report with our team and you should now see the Identity Verification badge on your profile. Let us know if you need further assistance. 

[#22]

Hi NikolaS,
I have the same issue but I received the text message it sends me a URL that prints 

{"message":"HTTP 404 Not Found"}

I attached the output when I press on the URL sent by you.

I want to start my identity verification process but I can't start as this issue blocks me and requires verifying my mobile device 

Note: I am already logged in to my upwork account through the app and I am using sign-in-with-google

[#23]

I had the same problem since yesterday. Help, please!!!

[#24]

Hi Nour,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

My verification is failing so many times and it's getting so frustrating.

I think one of the reason is because I'm not able to chnge my profile picture.

Let me change my profile picture please thank you.

[#26]

Hi Yeui,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.