Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

I'm having the same issue. I've sent my ID and photo 2 times and it just resets to this.

[#3]

Hi Nicolas,

We checked with our verification team, and I want to confirm that your account has been verified. The badge has already been added to your account. Thank you for completing the ID verification process.

[#4]

Hello JoanneP,

I have been trying to get verified on my original account but I haven't been successful. I still don't know what the exact problem is, submitted my NIN ID (which in Nigeria serves as a means of identification) and following the best practices for uploading my ID yet I was told to bring an alternative government issued ID, all of which would take me nothing less than 2 months to acquire. could you check what the exact issue is with my NIN ID.

[#5]

Hi Brown,

It looks like you are reaching us from a different account as I do not see any verification initiated on this account. 

- Pradeep

[#6]

Hello Pradeeph,

Sorry I forgot to clearly mention that my original account has been suspended and as such I can't reply to posts on that account. Should I message you the email address of my original account then?

[#7]

I'm experiencing the same issue with verifying my identity. I uploaded my government ID images on April 6th, 2024, but I haven't received any confirmation about whether they were successfully verified or not. It's just stuck in this place. I've attempted to seek assistance through the "Help and Support" feature, but the AI bot responses aren't addressing my concern; it just give me a bunch of articles. I just need guidance on how to proceed with resolving this matter.

[#8]

I am facing the same issue, can anyone help me to solve it?

[#9]

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

[#10]

Same problem, does anyone could help me on this ?? Has blocked me 2 days.

[#11]

Hi there,

We have checked with our verification team, who are currently reviewing your account. If you have any questions in the meantime, please let us know. Thank you!

[#12]

Well, cool. And please keep me posted, thanks.

[#13]

I have the same problem, what am i gonna to do?

[#14]

Hi! I can't get verified. I submitted my driver's license 2 times, but upwork asks me to do it again. I wanted to send my passport, but your camera does not accept it. Yesterday I spent an hour in vain so that your camera would say “Can’t read every element on your photo page,” although the photo was perfectly. How can I finally pass identity verification?

[#15]

Same issue here!

[#16]

I am going to just switch to Fivver tbh

[#17]

Same problem. The system refuses to accept passport photos. Is there another way to deliver them?

[#18]

Hi Bohdan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Please Luiddi can you help me out here? 

I am trying to verify my prophylaxis, but I don't have an ID card, my nationality is swiss and my residence permit in the UK is online, it is confirmed by a code. I have bank statements and other government documents that I can present as proof of residence, I could apply for a physical residence card, but this takes many months. I urgently need to start working! is there a solution?

[#20]

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

[#21]

Hi 

I am trying to verify my ID via greencard USA as I have recently moved to the USA but upwork is not detecting it, than I tried taking a pic and that does not work, however, I tried it with all devices and will all backgrounds.

Can you please help me? its urgent as this is the only source of income I have.  Waiting for your reply

Thanks

[#22]

Hi Syed,

I see a support ticket was already been raised about your ID Verification concerns. Please allow our team time and you will get an update from one of the team members here once your case is thoroughly reviewed.

[#23]

Hi,

I have uploaded a face-veiled display picture due to my religious beliefs and was unable to get my account verified. Can you help me with this issue and allow me an exemption?

Best Regards

[#24]

Hello LuigiR,

• I am laying this complaint from a temporary account I created just air out my frustrating situation. I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.

[#25]

Hi Brown,

I'm sorry you were having trouble with the verification process. Can you please click on my name and send me a private message with the registered email address of the account you need assistance with?

[#26]

Hello Luiggi, 

I can't seem to message you privately message you, I can't see any delivered messages in my inbox. Would it be ok if I leave my email address in the comments here?