Is it literally impossible to get human support?

[c55e7f9b]

I've been following the FAQ and chatting with the chatbot, which unfortunately can't do much else than loop the same 2 standard replies.
I find that it seems impossible to get in contact with real life support, or file a ticket. FAQ says, chat to the bot and it will put you through. But im pretty certain that is not possible. I gave it a good 40 min. of trying.

[2297e2bc]

One trick - hit ZERO (0) for their [maybe] operator.

Hey, it works with Discover Card and my pharmacy!!!!

[LuiggiR]

Hi Mark,

I'm sorry you've been having trouble contacting support. Would you mind sharing more information about the issue you need assistance with? We'll be happy to escalate it to them if needed. 

[c55e7f9b]

Hi LuiggiR,

The issue has to do with VAT information being declined 🙂
It's not an issue i can share any more details on, in a public forum like this. 
It would be great, if you could somehow put me in touch with a supporter.

All the best,
Mark

[ArjayM]

Thank you for your response and clarification, Mark,

I've escalated your community post to a support ticket to give your VAT concern the attention it deserves. One of our agents will contact you on this page soon to assist.