Location verification

[#1]

Good day! I'm struggling to complete my location verification. Unfortunately, it's been rejected a second time. I suppose the issue can be in the partially provided rental agreement (it's two pages) because I cannot upload multiple photos for one document. Any suggestions?

[#2]

Hi Nikita,

Thank you for your message. Could you please ensure your document includes the address as mentioned on your Upwork account? 

- Pradeep

[#3]

Yes, the address, my Name and my Family name with my passport number are included in document.

In my Upwork account, I misstyped the number of the building in the apartment number field. Now corrected. Maybe that was the cause.

I will try again and post here on the result.
Thank you for the suggestion!

[#4]

 Unfortunately, it's been rejected again.

[#5]

Hi Nikita,

Thank you for following up and letting us know. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Hi sir, I have created an account on Upwork. Currently, I live in Italy. I don't have the residency card yet I will get it in April 2024. Now I have only the receipt copy of my residency permit though I also submitted it to my current account. everything ok but I cant verify my location. kindly would you help me pls in this regard? I would be thankful to you. thanks in advance

[#7]

Hi Farhan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8 · Accepted solution]

Finally, I have completed my verification. It's turned out that my rental agreement doesn't meet the requirements. I used health insurance to verify my location. Thanks everyone for their help!