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Abrar's avatar
Abrar U Community Member

Locked Private Profile

Hi there, My account was kept private because of not earning until now. please help me in making it public. thanks

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Abrar,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Nikola

View solution in original post

818 REPLIES 818
Michael's avatar
Michael A Community Member

Hello,

My profile visibilty has been set to private.

Kindly help fix this.

Thank you.

Sajal's avatar
Sajal S Community Member

You can make your profile visibility by going to Setting --> Profile Setting --> Visibility dropdown box select Public.. I will suggest you search in community forum for answers and you will find plenty of advises / resolution.

Romel's avatar
Romel R Community Member

Dear Sir

I kept my profile in Public. But, now it is showing in Private, even after submitting Proposal.

Kindly, let me know.

Regards

Romel Roy

Arjay's avatar
Arjay M Retired Team Member

Hi Romel,

 

Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

 

~ Arjay
Upwork
Romel's avatar
Romel R Community Member

Dear Arjay

I just checked & noticed that my Profile has been converted from Private to Public.

Thank you so much for your's co-operation & informations.

Regards

Romel Roy

Hamza's avatar
Hamza H Community Member

My profile was private, but I am earning money now so please make it public.

Abu Ansarul's avatar
Abu Ansarul M Community Member

To make your profile public you can read this article  '' How can I keep my profile public?''

Munawar's avatar
Munawar H Community Member

My profile visibility has changed to private please make it public

Arjay's avatar
Arjay M Retired Team Member

Hi Munwar,

 

I've reset your profile visibility back to Public Status. Let us know if you need further assistance.

 

~ Arjay
Upwork
Hamza's avatar
Hamza H Community Member

Hi, 

Arjay M

My profile visibility has changed to private please make it public

Waseem's avatar
Waseem C Community Member

My profile is set as private please help me out with it.

Gabriela's avatar
Gabriela I Community Member

On Profile Visivility click on the pencil to change from Private to Public

 

Hay belleza en hacer las cosas bien
Nafees's avatar
Nafees H Community Member

I have accepted a job proposal, but my account still shows as private, and I am unable to change it. Could you please assist me in resolving this issue?

Joanne's avatar
Joanne P Retired Team Member

Hi Nafees,

 

I checked, and it looks like your profile visibility has been reset to public already. 

~ Joanne
Upwork
Nafees's avatar
Nafees H Community Member

Thank you so much 

 

 

Samet's avatar
Samet S Community Member

I want to change the availability and I get the following warning. How can I overcome this?
You cannot open this badge because your profile is private or unavailable.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Samet,

 

Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork
Sana's avatar
Sana A Community Member

Hi Abrar, actually first you have to done first order in order to get your account public. I suggest you to invest in upwork, if you upgrade your membership to freelance membership you will get 80 connects and also many other benefits , that will help you getting orders.

Thankyou

Samet's avatar
Samet S Community Member

Thank you..

Maryam's avatar
Maryam A Community Member

We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.

Lexa's avatar
Lexa A Community Member

https://support.upwork.com/hc/en-us

Hi! Kindly go to this link https://support.upwork.com/hc/en-us and you will be able to request for reset of profile visibility. Your profile will be visible within 4 hours.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Maryam,

 

Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork
Zia's avatar
Zia M Community Member

Upwork has turned my profile visibility to private. When I try to change it, a written message pop up with a remark "Your ticket was not submitted".

Can anyone help me with that? Highly appreciate your kind resonse.

Rahim's avatar
Rahim U Community Member

do it again. it should work

Zia's avatar
Zia M Community Member

Yeah, it worked. Thanks.