Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hello everyone, I'm trying to add my master debit card to my billing method as I'm looking to upgrade my membership and also buy some connects for my agency. I've tried everything from contacting the bank to checking my card on other websites. Everything seems to work there but on Upwork it consistently fails. Can someone help me out here?

Upwork gives this error:
Your bank was unable to verify your information. Please contact them and try again.

[#3]

Hi Umair,

I'm sorry to hear you're having trouble adding a billing method to your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#4]

Few days back i contacted my bank regarding update of my mastercard as upwork was not taking my payment method. After the update i buy connects one time. Now again i am trying to buy connects the payment method is failing. I contacted my bank they said there is not any issue from their side. I tried another card too but its also not working. Can anyone pls help me in this...?

[#5]

Hi Sukhjinder,

I checked your account and it looks like your card-issuing bank has declined the transaction. Please reach out to them directly so that they can check the specific decline error. 

[#6]

iam heaving trouble with membership upgrade, when i tried to upgrade to Freelancer Plus worth about 15 $, i came to know my card have expired soi deleted the expired one and i tried to add my new card but unfortunatelly its not taking my new card data, name and other fields are able to be edited but the card fields are not working "data can not be entered"  kindly help me resolve the issue ,  "Get support point me to the article that is well written but not resolving my issue "

 

[#7]

Hi Abdul,

I'm sorry to hear you're having trouble upgrading your membership. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#8]

I have updated all my payment methods and i was able to purchase connect until yesterday but i couldn't purchase today

[#9]

Hi Maria,

I checked your account and it looks like the transaction has been declined. Please reach out to your card-issuing bank so that they can look into the specific decline error. 

[#10]

Hi, I have purchased 40 connects for 6$ but they didn't arrive in my Upwork account. Although the payment is deducted from my bank account. Can you please solve this issue? Thanks.

[#11]

Hi Adnan, 

I looked into this for you and would like to confirm that your billing method was declined. Don't hesitate to contact your bank for more information on why the transaction was declined. In the meantime, feel free to add another billing method to be able to purchase Connects for your account successfully.

[#12]

Hi,

All things are okay from my bank, but facing this issue on only Upwork as I set correct details.

I fed up with bad service and going to move to another website, if they not solve it within a week.

**Edited for community guidelines**

[#13]

Hi Arshad,

I checked and it looks like your card-issuing bank has declined the transaction. Please reach out to them directly so that they can check on the specific decline error. 

[#14]

Went to upgrade the freelancer basic to plus but for last 12 hrs seeing this message only 

We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.

It's just not going away - till when this process will go on?

[#15]

Hi Akash,

Please allow 24-48 hours for your billing cycle to be updated. After that, you should be able to upgrade your membership.

[#16]

Upwork this is unfair, I can upgrade, I can't even see the membership plan on the settings section, my upgrade are unavailable on the app, I am just stagnant here on the app

[#17]

Hi Amaka,

I'm sorry to hear you're having trouble upgrading your membership. Can you please share more information on the error you're getting whenever you try doing so? A screenshot of what you see on your end could help.

[#18]

I have 88$ in my account. When I'm trying to buy connects it says " Your payment could not be processed. Please choose an alternate payment method or retry again later. "

I did choose balance option when it asks for the payment

[#19]

Hi Faiq,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[#20]

Hi there, I have been trying to upgrade my upwork membership to plus account but whenever I try to do so, I am getting this message. We are in process of subscription renewals and upgrades are not possible during that period. Please come back later. Please help me out here.

[#21]

Hi Muhammad Zakrya,

I have requested the help of our team. One of our agents will be in touch with you shortly to provide further assistance. 

[#22]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

i have tried many times but in vain

[#23]

Hi Rana,

I looked into this for you and would like to confirm that your billing method was declined. Don't hesitate to contact your bank for more information on why the transaction was declined.

[#24]

Hi,I am trying to upgrade my membership plan but unable to add billing method even though my Bank confirms everything is in order on their side,  getting this error everytime,

"We are unable to authorize your card. Please add another billing method or contact your issuing bank"

[#25]

Hi Mudasir,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#26]

**Edited for Community Guidelines**