My Upwork says 'Tracking with no connection' and I do have connection.

[#1]

I already submitted a ticket, It has been 2 days and no response. Can a live agent please help me. 

**Edited for Community Guidelines**

[#2]

Hi Loriana,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.