My balance became 0 although the freelancer refunded me!

[2f930f87]

I don't know where did my money go, I paid partial amount of money to the freelancer and she refunded me, yet, I can't find any balance! I don't know where the refund go, I want to use it for another project!

please help!

[ArjayM]

Hi Jiihad,

I have checked the refund transaction you're referring to and it looks like it got declined. I have escalated your concern to the appropriate team for review and one of our team members will reach out to you via support ticket for updates and further assistance. You can check here or your email for more details.