My client account is on hold

[sarmadsonyal]

Hi,

I want to ask that why my account is on hold? The applicant I have hired is unable to accept my offer, and he is told that my account (i.e., client) is on hold. 60.7$ had been deducted from my card and has been shifted to upwork's neutral account (escrow). I have not received any email regarding holding of my account and all features are working perfectly. Kindly help.

Regards,

Muhammad Sarmad Sonyal

Job: **Edited for Community Guidelines**

[ArjayM]

Hi Muhammad,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I took a closer look at your client profile and confirmed that no restriction has been applied. Rest assured that one of our agents will reach out to you on this page with more information and further assistance regarding your report.