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courtney_todd
Community Member

Need support! Refund not matching

Where did all of the Upwork support go? I have two refunds that are hundreds of dollars less than the freelancer refunded. The hours posted don't match my billing... I just want to talk with someone but there's no chat support, no place to put in tickets. It's a nightmare. I'm close to just disputing on my credit card since it's happening over and over.

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Courtney,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
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