New charge taken directly out of my account

[b67b5825]

I haven't used Upwork since 2021. A freelancer I hired didn't do the work, I proved it to upwork, they didn't care and didn't refund my money.

Anyway, this morning I just got a $41.63 charge. Again, I haven't used Upwork in 3 years. No way to contact support. The chatbot is an idiot. I need a refund asap. This is an absurd and unprofessional issue to be dealing with. 

[b67b5825]

Can someone FROM Upwork contact me please? Until then I will recommend to anyone reading this to stay far far away from Upwork. 

[b67b5825]

I also attempted to reach out via Instagram, and was immediately blocked (with still no contact).

[ArjayM]

Hi Jon,

We understand your frustration and how you want this charge issue addressed as soon as possible. I shared your case with our support team and raised a ticket to give it the attention it deserves. Once your case is thoroughly reviewed, one of the team members will contact you here with more information and further assistance.