New email, but Upwork won't recognize it

[nelmaff]

Hello!

I tried to change my email on Upwork, and it was supposed to send a confirmation email to the new address. It didn't work, however. I can't use the new email to log in, and Upwork doesn't recognize it.

What should I do?

I've tried the Chatbot to get to a human and create a ticket, but it won't let me.

Help!

[ArjayM · Accepted solution]

Hi Nancy,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[nelmaff]

Thank you, Arjay. The problem was solved.