Not able to buy connects

[b7c43d5a]

HI Team,
Hope you are doing well.

I want to bring notice. I have been trying to buy connects from your website but my card always gets declined. I have tried a couple of different cards and still it was not working. At last my bank suggested to get a new card and yesterday I got a new one and the new card also declined.
It's really frustrating & even I am tired now and really want a quick solution. Already a lot of days have been wasted. I urge you to please help me out.

Account Id -

**Edited for Community Guidelines**

Below is the screenshot of my transaction declined.

**Edited for Community Guidelines**

Looking forward to hearing from you.

Regards

Akhil Chopra

[NikolaS]

Hi Akhil,

Thank you for reachuing out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.