Payment Method Inactive !

[#1]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[#2]

My PayPal Method is Inactive

I finished W-8BEN and still inactive

what should activate it?

[#3]

Hi Ahmed,

It looks like you added your PayPal payment method today. Please know, all payment methods become active after a three day security period.

[#4]

Hello. How can I solve the problem with a name mismatch when adding a paypal payment method. The fact is that in your system I cannot specify the name in Cyrillic, and in the Paypal system, according to the documents, the name and surname are written in Cyrillic in Ukrainian.

For example: Valeriy Pyanov is indicated on upwork, Валерій П'янов is indicated on paypal

How can I solve this problem?

[#5]

Hi Valeriy,

Thank you for reaching out to us. I checked but I could not see a name mismatch notification on your profile.

It looks like you need to add tax information first. In order to withdraw earnings, please complete a W8BEN Foreign Status Certification. If you are a U.S. taxpayer living outside of the United States, please complete a W9 Form. You can find more information here.  

Let us know if you need further assistance. 

[#6]

Hello,

My payment method (Direct to local bank) is still inactive. It's been more than 3 working days and I have also completed the tax form as well. Can someone please check and solve the issue

[#7]

Hi Saif,

Someone from our team will reach out to you via support ticket in order to assist you with this.

[#8]

Hi,

I have linked my Payoneer Account to my Upwork account.

It's been more than 2 weeks and it still says inactive. What does that mean?

When it will be active? and When can I transfer the money to my Payoneer Account?

Thanks,

Baqir

[#9]

Hi Muhammad,

It looks like you still need to provide your information in Settings > Tax Information in order to activate your payment method. You can learn more about this here.

[#10]

Hi Andrea,

I am from Pakistan and tax is not applied to me. I am not a US person.

Thanks

[#11]

Hi Muhammad,

Thank you for following up. I would like to clarify that if you are not a U.S. taxpayer you can fill out the W-8BEN form. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.

To provide Upwork with your Form W-8BEN information

• Go Settings › Tax Information
  
• Provide us with your legal name and address

You can find more information in this help article. 

[#12]

Thanks

[#13]

Hi Upwork Team,

Need a help it is my first project that i have completed on the upwork. I have added my Payment method my own bank acocunt and also completed the W-8BEN form however, i am still showing my payment method is inactive. 
The payment metho was added like 4 days ago. I have checked all the solutions but still it canno help in my case. Could you please help me in this. Thank you.

[#14]

Hi Bilal,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#15]

Dear Sir, I'm new on Upwork. Recently I've added my local bank account on Upwork. When I was add it it's shows ok. But now it's showing account inactive. One thing my NID and My passport name is MD RAKIBUL HASAN and Mohammed Rakibul Hasan accordingly. 

The problem was raised after adding my passport for verification.  Previously I verified my account by using my NID.

Now , every time I want to add my wise account it's showing my beneficiary name not matched. But  my wise account name and my Upwork profile name is same. 

Please help me , how can I fix this.

[#16]

Hi Mohammad,

It looks like you've already added your payment method and need to fill out the W8-BEN form in order to activate it. To provide Upwork with your Form W-8BEN information you can go to Settings > Tax Information.

[#17]

three days ago i setup my payment method to bank account, already setup tax information, today my payment method stills inactive. what can be happening?

[#18]

Hi JORGE,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#19]

My payment method is not activated
Please Help

Hello, I added my payment method 3 days ago (11 May). I think it's been 3 days today (14 May). Now how can I know whether my payment method is activated or not? and when I can withdraw my available balance?

[#20]

Hi Ibaad,

Thank you for your message. For security reasons, after you add a new payment method, you must wait 3 days to use it. Please extend your patience for the next 24 hours for your payment method to be active then you can withdraw your funds.  Thank you!

[#21]

I have added my local bank account details a week ago, but it's still inactive, My bank account and Upwork profile title are same, but still, it's not been activated yet, I would really appreciate it if you can help me verify (activate) my payment method for receiving payments to my local bank account.

[#22]

Hi Mahvash,

Thank you for reaching out to us. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.

To provide Upwork with your Form W-8BEN information

• Go Settings › Tax Information

• Provide us with your legal name.

Let me know if you need further assistance. Thank you.

[#23]

Hi Arjay,

Thank you for the information, I live in the UK (United Kingdom) and the UK government does not issue W-8BEN and we don't have any W9 form issued to locals. I need further assistance to resolve the payment issues.

Regards,

Mahvash.

[#24]

Hi Mahvash, 

Thank you for your response and I'm sorry for not being able to get back to you sooner. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#25]

Please Help.
Withdrawal is currently restricted on your account

Hello everyone,  I tried to withdraw money from the account. But when I click get paid and choose a payment method. I have received an error message in the BIG RED frame. That " Withdrawal is currently restricted on your account. Please contact customer support
I tried to contact customer support but only Read articles.

[#26]

Hi Mohammad,

I'm sorry to hear that you're having difficulties with your payment method. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.