Community Manager
Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retired Team Member
Hi Manjur,
I am sorry to learn about the challenges while adding your card as a billing method. Could you please reach out to the bank again to verify the card details and try again? Alternatively, you can try using another card to complete the transaction.
- Pradeep
Retired Team Member
Hi Manjur,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Jaideep,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.
Retired Team Member
Hi Jaideep,
Arjay here stepping in for AJ. I took a closer look at your account and see that you still need to complete your Tax Information. You need to add your Tax Identification number and complete the form to avoid delays in getting paid. You may go to Settings> Tax Information to proceed. Don't hesitate to update your ticket by responding to the email linked to your case if you still need further assistance; it will automatically reopen.
Retired Team Member
Hi Bruno,
Thank you for reaching out to us here in the Community. I took a closer look at your account and see that you still need to complete your Tax Information. You need to add your Tax Identification number and complete the form to avoid delays in getting paid. You may go to Settings> Tax Information to proceed. Let us know if you need further assistance.
Retiring Moderator
Hi Zoaia,
Yes, I can see that you still need to complete your Tax Information, which is why your payment method is inactive. You can go to Settings > Tax Information to fill out the missing information. You can check this help article to learn more.
Retiring Moderator
Hi Hamed,
I can see that you recently followed up with the team assisting you, and you should hear back from them throughout the day. If not, don't hesitate to let us know; we'll happily follow up with them.
Retired Team Member
Hi Hamed,
Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Retired Team Member
Hi Hamed,
Apologies for the delay in responding to your support ticket. I have followed up with the team handling your request and one of our team members will reach you as soon as possible.
- Pradeep
Retired Team Member
Hi Igor,
Thank you for reaching out to us. Whether you are completing your W-8BEN or W-8BEN-E as an individual tax filer or as an entity, you need to ensure that you have a tax address on file first. It looks like you already have and, indeed, completed your tax information. Your new payment method will be active and ready for use in three days. You're all set! Let us know if you need further assistance.
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