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2e750978
Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

~Andrea
Upwork

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862 REPLIES 862
2700ea13
Community Member


Arjay M wrote:

Hi Edosa,

 

I took a closer look at your account and confirmed that you still haven't provided your Tax Identification Number. Please be aware that you need to complete all sections on your Tax Information to activate your payment method and withdraw your earnings. 

 

Your Tax Identification Number is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number.

 

You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. 

 



you must have a physical business you what to register in my country to be able to get the tin is their another way

cae23eaf
Community Member

i want to withdraw please help it is showing tax info not provided and withdrawl method inactive.

Hi Abiha,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
edin1
Community Member

Hi, get paid page warning on paypal method says The beneficiary name is mismatched.
How can i fix this?

Hi Edin,

 

Thanks for reaching out. I checked your account and can confirm that the name mismatch has already been resolved. However, your payment method is not yet active as you still need to fill in your tax information on this page.


~ AJ
Upwork
edin1
Community Member

Thank you for reply,
I filled in tax residence, taxpayer identification(non US) but when i try to save tax identification number after filling TIN and entering my full name in both inputs, and hitting save i get this response:
"Please read and scroll to the bottom of the content of the W-8BEN certification to confirm electronic delivery of document.".

Can you please help me with this?

Hi Edin,

 

It looks like you're almost done. You need to read and re-sign the W-8BEN certification and Affidavit of unchanged status. To complete the process: 

 

  1. Select the✎ edit icon in the Tax identification section and then select Update
  2. Enter your updated information if needed
  3. Review the Tax Certification and Confirmation of Unchanged Status and Affidavit of Unchanged Status information, which includes confirmation that you are not doing work in the U.S., and provide your electronic signature.
  4. Read and sign the Affidavit of unchanged status, then choose Save.

Feel free to review AJ's help article for more details about the form and instructions on completing your Tax Information. Let us know if you need further assistance.

 

~ Arjay
Upwork
edin1
Community Member

I successfully finished payment method setup, thank you so much!

d8b35ae1
Community Member

Hello ! I am new to upwork, just got my client and now facing issue in withdrawaling the payment. It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

Hi Syed,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with more information and further assistance with your payment method issue.

 

~ Arjay
Upwork
5015a360
Community Member

I added my Payoneer account to my Upwork account, but it's still not active. All information I provided are correct. Please advise me on what I should do.

 

Thank you.

Hi Monday,

 

I checked your account and I see that your payment method is already accepted. Please complete the Tax Information page to activate your payment method. 

 

- Pradeep

Upwork

Kindly check again, everything is sorted now. 

 

Will my payment method be active now??

Yes, Monday Omorodion! I can confirm that your payment method is not active and ready for use. Best of luck!

 

~ Arjay
Upwork
5015a360
Community Member

Thank you ☺️

freeze_74
Community Member

Hello ! It's been 2 weeks or so since i added payment method to local bank. But it's still inactiave. i am a tunisian student and can prove my age and identity but i dont know how to pass the W-8Ben. please help me .

Hi Jaafar,

 

I can see that you've successfully added a payment method; however, you did not fill in the W-8BEN form. 

 

The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.

 

Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax.

 

To complete the W-8BEN or W-8BEN-E, you’ll need to complete three cards in the Tax Information section of your settings.

~ Joanne
Upwork
e0624b5e
Community Member

Hi,

 

I added my bank account details to preferred Payment Method (Direct to Local Bank) quite a time ago. Per Upwork policy, it should've activated after three days of submission but still it shows as inactive (screenshot attached). I double-checked all the details again and submitted, still it is showing as Inactive. I also filled Tax Infromation and Completed Form W-8BEN

 

Please note that I have No received email from Upwork regarding any dispute or issue with my bank accoutn details either.

 

Kindly, help me get it activated.inactive.jpgW-8BEN.jpginactive.jpg

Hi Amir,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
anton-furs
Community Member

Hi, approximately a week ago, I submitted the requested W-8BEN-E form, but unfortunately, I have not received any response or confirmation yet. As a result, all functionalities under the "Get Paid" section remain inactive. I resent the form once again 3 days ago, but still no response. The dashboard consistently displays a badge with the message: "Action required: Withdrawal methods are currently inactive. Please provide your tax information to withdraw earnings."

I also have a freelance account, and the verification process for all required documents, including tax forms, VAT, and bank information, was completed within 1-2 days.

How can I open a support ticket about this situation to know if there are any issues with my tax form, account, or any other relevant information causing this delay?

Hello!
If you have submitted the W-8BEN-E form on Upwork and are experiencing issues or delays, here are some steps you can take to resolve the situation:

1. Check Accuracy of Information: Ensure that all information provided on the form is correct and up-to-date. Errors or inconsistencies could lead to delays in processing.

2. Refer to Upwork's Help Center: Upwork has a Help Center that may contain articles or FAQs regarding tax documentation and common issues. Consult this resource to see if there are solutions or useful information.

3. Check Your Upwork Dashboard: If you are using Upwork, check your dashboard for any notifications, messages, or sections dedicated to tax documentation. Upwork often uses notifications to alert users to required actions.

4. Contact Upwork Customer Support: If you cannot find a solution in the Help Center or on your dashboard, reach out to Upwork's customer support. You can usually do this using the live chat feature, sending an email, or creating a support ticket.

5. Explore Community Forums: Online forums or discussions can also be helpful. Other Upwork users may have encountered similar situations and shared solutions.

6. Resubmit the Form if Necessary: If you believe your initial form might have been lost or not processed correctly, consider resubmitting it. Make sure to keep a copy of the confirmation of submission.

7. Legal or Tax Assistance: If the issue persists, consider consulting a legal or tax professional for advice specific to your situation.

By following these steps, you should be able to obtain answers or assistance in resolving any issues related to the W-8BEN-E form on Upwork.

Hi Anton,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
74d5b262
Community Member

Why my card even my Payoneer account is inactive?

Hi Dunyagozel,

 

I've confirmed that you can still complete your tax information by filling out the W-8BEN or W-8BEN-E form. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before withdrawing earnings from Upwork.

 

To complete the W-8BEN or W-8BEN-E, go to Settings> Tax Information and complete the three cards in that section. Let us know if you need further assistance.

 

~ Arjay
Upwork
568023ed
Community Member

Hello,

 

I've added a Payoneer account as my payment method on January 27TH. It got approved.

 

It's January 30th and the payment method is still inactive. 

 

Can you please tell me when it'll be active? Like how many days it takes? Or is there any issues with my Payoneer?

 

I added Payoneer on Sunday, does the security period of 3 Days are Working days? I need a brief guide on activation and about any mistake I made while adding my payment method!

Yes 3 Days means 3 working days. you can wait 2 more those days, and later open ticket.

How to open Ticket?

Hi Syed,

 

Your payment method is still inactive because you haven't completed your Tax Information page. Please visit the page to fill out the missing details, and check out this article to learn more about what you need to add. 

~ Luiggi
Upwork
fatyfaty
Community Member

Hello, I'm a student and I don't pay taxes yet.  I have to fill the Tax Identification Number in the Tax information section.And since I don't have one , I don't know what should I fill it with. Can someone please help ?

Hi Faty,

 

I took a closer look at your profile and confirmed that all sections on your Tax Information page have been completed. Your new payment method will be active and ready for use in three days. You're all set! Thank you for reaching out!

 

~ Arjay
Upwork
6fe5524e
Community Member

Hi, 

 

My withdraw method : direct to local bank is inactive and it has been 10 days since i have added it.To note that I completed all the requested actions ( tax forms , ensuring the naming , etc ) an ensured that all the data is accurate. Please advise on how to activate the withdrawal method.

Thanks

Hi Mohamed,

 

I’ve escalated your community post to a support ticket. One of our agents will contact you soon with more information and to assist you further with your payment method concerns.

 

~ Arjay
Upwork
6fe5524e
Community Member

Hi Arjay,

 

I am writing this message just to let you know that none of the agents has contacted me sine feb the 8th.

Please advise on the steps to follow.

 

Thanks

Regards

Mohamed Amine

6fe5524e
Community Member

Hi,

 

I am writing this message just to let you know that none of the agents has contacted me sine feb the 8th.

Please advise on the steps to follow.

 

Thanks

Regards

Mohamed Amine

Hi Mohamed Amine,

 

I apologize for the delay. I have followed up with the team that's handling your case. I saw that you've also submitted a follow-up on your ticket. Please allow them time to check and get back to you through the same ticket. 

~ Joanne
Upwork
b70175e2
Community Member

I am new to Upwork. just got paid for my first project, I can see the money but how do I transfer the funds to my bank?

Thanks all for your help.

anyone? can anyone help me, please?

Hi Amit,

 

I've checked your account and confirmed that you still need to complete the Form W-9. You must complete a Form W-9 with a valid SSN, EIN, or ITIN to be able to withdraw payments from Upwork. You may visit this help article for more information and detailed instructions on completing the form. Let us know if you need further assistance.

 

~ Arjay
Upwork
246156b7
Community Member

Hello I added PayPal as my payment method and I completed the tax info but it says that my Paypal is inactive what should I do?

Hi Sanae,

 

I looked closely at your account and confirmed that you still need to complete your Tax Information (W-8BEN or W-8BEN-E). The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes we need to collect from your earnings on Upwork. You must have this form on file before withdrawing earnings from Upwork.

 

To complete the W-8BEN or W-8BEN-E, you’ll need to complete three cards in the Tax Information section of your settings. Let us know if you need further assistance. You may visit this help article for more information and detailed instructions to complete the process.

 

~ Arjay
Upwork
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