Payment Method Inactive !

[#1]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[#2]

Hi Arjay,

I submitted my tax information and W-8BEN form almost a week ago, and my billing method four days ago. However, my billing method is inactive.

[#3]

Hi Ángel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#4]

Hi Annie Jane,

I have the same issue, I placed my bank as my payment method but it is still inactive, I already followed the solution for filling out the tax information but it is still inactive. can you please assist me with this?

Thank you in advance and have an awesome day ahead

[#5]

Hi John,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#6]

I am a student. So, I don't pay any tax to the government. Now what should I do?? Please help me 

[#7]

Hello Andria, Can I ask a question?

[#8]

Hi Haitham,

Thank you for reaching out. What can we help you with?

[#9]

Hello, it's been more than 3 days for my payment methods, I have filled the forms but they're still inactives. Could you please help me? 

kind regards

[#10]

Hi Manon, 

Could you please double-check if you filled up your Tax Information page correctly? If you're confused about whether you need to fill up Form W-8BEN or W-9, you may want to get in touch with a local tax advisor.

As noted in the article I linked in this reply, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person and are performing services outside of the United States. You may refer to this article from the IRS website on the classification of taxpayers. 

[#11]

Hi Andrea could you please help me regarding my pending payment?

[#12]

Hi I received a $72 bonus from the client. The client sent it last January 11 it was almost 5 days but it still pending and not showing on my balance. Please help Can someone help me please? ;(

[#13]

Hi Carissa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#14]

Hello,

My payment methods have been attached to my account for a very long time, but became inactive since I hadn't done a W-9.

They are US bank accounts, but my location is Japan as I permanently reside here. Is that the issue?

Can you check to see why they're inactive? 

[#15]

Hi Shannon,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#16]

Thanks for the reply, but they marked my ticket as "Solved" without any
other comments / replies...

Id#39145478

[#17]

Hi Shannon,

I can see that your case has been forwarded to the appropriate team for further review and your payment method is currently under a verification process. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#18]

Hey, I'm having a similar issue...

[#19]

Hi Charles,

Thank you for your message. I checked your account and I see that you are referring to the payment method added to your agency account. I see that you have completed W-8BEN form on the agency account. Since you have a U.S. address listed on your Upwork account, you will also need to complete a W-9 form to activate your payment method. 

Thank you,

Pradeep

[#20]

Hi! 
I'm also facing this issue, even though I have filed the non U.S tax payer form.

[#21]

Hi Ahmed,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you and assisting you further. You may access your ticket and can also coordinate with the team on this page.

[#22]

Hello andrea, i'm having the same issues. my payment method stills says it is inactive.

[#23]

Hi Muse Zeleke,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket and assisting you further with your concern. You may access your ticket and coordinate with the team on this page.

[#24]

Hi Andrea,

I have added payment method on 16th May 2023 and today is 19th May 2023, it's still showing me as inactive.

yesterday it was showing me to wait for 3 days.

Note: I have added correct tax information (W-8BEN) form.

Thanks.

[#25]

Hi Khan M Riaz,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#26]

Hi Pardeep,

I have added payment method 8 days ago and it's still showing me as inactive.

Note: I have added the correct tax information (W-8BEN) form and that is complete.
Can u please look into the matter.

Thanks.