Payment Not Reflecting On Our Upwork Portal

[#1]

Hi Team, 

Accept Greetings!

One of our clients on upwork has made the payment on 5th Oct 2023 amounted to $725 & $1,517.80. But these two payments are not reflecting on our upwork portal. 

We are attaching the screenshot of Initiated payment and attaching payment invoice for your reference. Kindly have a look into this issue that why we have not received these payments yet and update us accordingly. 

Client Name - Aqeel Ahmed

[#2]

Hi Vatan,

Could you please share with us the Contract ID for the job you're referring to? You can see the ID by going to All Contracts> Select the Contract in question> Details tab. Please see this screenshot for your reference.

We'll have that reviewed and assist you accordingly. We look forward to your response.

[#3]

Hi Arjay, 

We have total 4 Contract ID's of this client. We are mentioning all 4 ID's below. Kindly check and update us.  

Contract ID - 34311803

Contract ID - 34311796

Contract ID - 34443491

Contract ID - 34311752

[#4]

Hi Vatan,

I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.