🐈
» Forums » Support » Re: Payment issue!!!!
Page options
Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

View solution in original post

660 REPLIES 660
Manasseh's avatar
Manasseh A Community Member

I can not make a withdrawal using PayPal. I am getting an error message back that "unable to apply"

Goran's avatar
Goran V Retired Team Member

Hi Manasseh,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Andrea's avatar
Andrea G Community Manager

Hi Toqa,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Toqa's avatar
Toqa H Community Member

"Dear Toqa the transfer was denied because the option receive/withdraw funds was not activated on your account." this is what the PayPal support team sent to me, but I can't understand what exactly the problem is. 

Nadelle's avatar
Nadelle G Community Member

Did this work for you?

Maria Alejandra's avatar
Maria Alejandra M Community Member

There are some jobs that are scams. that ask you to complete a task and ask you for money to make the payment. I can't contact the client because I deleted the chat room, but I have the work information. What annoys me is that I waste my time and spend you connect with that job. that I could have used it for a different one. I have telegram contact **Edited for Community Guidelines**, company calls itself wiri language, by **Edited for Community Guidelines** on upwork,
**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

 

Arjay's avatar
Arjay M Retired Team Member

Hi Maria Alejandra,

 

Thank you for reaching out and reporting this. I would like to let you know that sharing contact information before a contract has started is against Upwork's Terms of Service and that all communications prior to the contract starting must take place on Upwork. Also, a real client will never ask you to give them money to start working, cash a check for them, work for free, or provide your personal information. 

 

I can see that you've already reached out to the relevant team and raised a ticket about your report. Please continue coordinating with the team and provide the necessary details so that they can take action accordingly and more efficiently. We also encourage you to let us know if you find anything suspicious has happened by using the Flag as Inappropriate option throughout the platform. You can learn more about user reporting here

 

Lastly, you may want to check this help article and this thread for more information on how to stay safe on Upwork. 

 

~ Arjay
Upwork
Maria Alejandra's avatar
Maria Alejandra M Community Member

Thanks for answering, because it seemed strange to me, but I had already
erased all traces so I could mark the job as inappropriate. :/[image:
image.png]
[image: image.png]
##- Escriba su respuesta encima de esta línea -##
Toqa's avatar
Toqa H Community Member

Hello, I transferred my money to PayPal account and they solve the problem and activate it, but I can't receive my money yet. I have already contacted with PayPal support and they told me to ask upwork to transfer the funds again.
I need from upwork to transfer the funds again or get it back to me please.
Aleksandar's avatar
Aleksandar D Community Manager

Hi Toqa,

 

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

 

Thank you.

~ Aleksandar
Upwork
Amina's avatar
Amina K Community Member

Hey Everyone,
I’ve done my first payment from upwork to my paypal account however it’s been over 24 hours and the payment didn’t go through to my paypal account yet.
I have contacted paypal but nothing seem to have an issue with my account. Can someone from upwork please help me!!!
Pradeep's avatar
Pradeep H Retired Team Member

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

Amina's avatar
Amina K Community Member

Hello Pradeep,
It has been indeed more than 24 hours, almost 48 hours and I have contacted paypal and there isn’t any issues!!! The transfer is not even evident there ! So i undo the withdrawal and get my balance back to where it was because from what i’ve been reading, is that normally the money is transferred instantly. And after contacting paypal, the problem seems to be with upwork mot paypal!!!
Nikola's avatar
Nikola S Retiring Moderator

Hi Amina,

 

I am sorry for the inconvenience this has caused. I checked and it seems that you already created a support ticket for the issue you are experiencing with receiving your funds. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Amina's avatar
Amina K Community Member

Hello Nikola,
Thank you for your reply.
It’s been more than 40 hours. And no one from upwork support has contacted me before 5 minutes ago telling me that I have to wait another 24-48 hours. Why do I have to wait 4 days for my funds to be transferred when it should take minutes or even less? This is really frustrating and being my first payment through upwork this is in no way optimal or reassuring.
I need someone to help me faster than that.

Thank you
Best regards,
Amina
Nikola's avatar
Nikola S Retiring Moderator

Hi Amina,

 

I am sorry for the frustration this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Ziad's avatar
Ziad A Community Member

Hi, my payment method doesn't seem to work.
I have a working paypal account but everytime I try to withdraw my balance my payment method gets disabled and the transaction is refunded.
I really need help with this issue as Paypal is the only method available to me at the time.
Thanks!

Andrea's avatar
Andrea G Community Manager

Hi Ziad,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Kyrylo's avatar
Kyrylo S Community Member

There is no processing transactions. I tried 3 times with PayPal and it was rejected. I used payoneer last time (successfully), but want to solve PayPal issue and use it next time. So, it`s still opened question. Thanks.

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Kyrylo,

 

Did you try contacting PayPal to check the status of your account? You can try again after the issue with your PayPal account is resolved.

 

- Pradeep

Bouguern's avatar
Bouguern M Community Member

First of all thank you for replying, i will wait 24 hours then contact paypal.

 

Yasmine's avatar
Yasmine H Community Member

Hello,

 

I tried to withdraw my earnings to paypal, and I got my paypal payment method disabled and the funds are returned. I re-enabled it and tried again, but I keep facing the same issue. 

Arjay's avatar
Arjay M Retired Team Member

Hi Yasmine,

 

I'm sorry you're having difficulties getting paid through your PayPal account. I've escalated your community post to a support ticket for further review. One of our agents will contact you soon on this page to assist.
 
In the meantime, you may consider adding an alternative withdrawal option, such as ACH or Wire Transfer, to your Upwork account settings. This will give you another way to access your funds while resolving the issue with PayPal.

 

~ Arjay
Upwork
Mohamed's avatar
Mohamed K Community Member

I made a withdrawal 4 days ago to my paypal account, i received a notification from upwork that transaction succeeded, however my paypal balance still 0.00, when i contacted paypal support they told me that transaction is denied by the sender so i contacted upwork again, i've got email that the process may take 3 days and now it has been 4 days and my both accounts have 0 balance, i contacted upwork again they sent an email that they will help me within 24 hours and now it has been more than 30 hours from the time the email was sent and no one contacted me

Nikola's avatar
Nikola S Retiring Moderator

Hi Mohamed,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing with receiving your funds. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola