Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
May 26, 2021 09:20:17 PM by Joanne P
Hi Thomas,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
May 10, 2020 01:34:26 PM by Jonathan M
I am having the same issue and woul like ot be contacted because it says another account is using my phone number. Thank you
May 10, 2020 06:22:54 PM by Joanne P
Hi Jonathan,
One of our team members will reach out to you directly to assist you with your phone verification process. Thank you.
May 28, 2020 07:26:29 AM by Carolyn F
Hello,
I am having the same issue. I was a free lancer with UpWork a few years ago but removed my account because I got hired on full time at a place near where I lived. I attempted to start a new account last week but I am getting an error code that states my phone number is still in use.
Thank you for your time!
May 28, 2020 09:34:44 AM by Bojan S
Hi Carolyn,
Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your previous account so that I can check that for you and assist you accordingly?
Thank you.
May 15, 2019 10:41:10 PM by Polina S
Hello,
I just tryed to verify my phone number too, but I have the same experience - Message that this number is used by anther account. And few weeks before that, every time I was tying to verify my number, message about technical problems would appear.
How to verify my number?
Thank you in advance,
Polina
May 15, 2019 11:22:09 PM Edited Jun 2, 2019 12:57:16 AM by Avery O
Hi Polina,
It looks like you have an old account with the same credentials. The Customer Support Team will look into this and reach out to you directly to resolve this.
May 16, 2019 04:49:29 AM by Rebecca H
Aug 8, 2019 08:46:04 AM Edited Aug 8, 2019 08:46:35 AM by Leighandra S
Hi Avery and team!
I am having the same issue. Can I have my old account deleted so that I can move forward with the new one?
Thanks for your help here!
Best,
Leighandra
Aug 8, 2019 09:37:10 AM by Bojan S
Hi Leighandra,
Your old account was closed. Feel free to reach out to us if you need any further assistance.
Thank you.
Jan 10, 2020 06:47:11 PM by Joanne P
Hi Elize,
One of our team members will reach out to you directly via a support ticket and assist you further. Thank you!
Mar 24, 2020 02:48:05 AM by Darryln J
Mar 24, 2020 03:00:22 AM by Goran V
Hi Darryln,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number and account. Thank you.
May 17, 2019 04:10:34 AM by Rebecca H
May 17, 2019 04:22:56 AM by Goran V
Hi Rebecca,
I`m sorry about the incovience this had caused you. I can see that you have updated your ticket with more details as well.
I would like to confirm that our team is finishing up with their investigation and will update your ticket as soon as possible with more details. Thank you.
May 17, 2019 04:40:40 AM by Rebecca H
May 17, 2019 05:10:46 AM by Goran V
Hi Rebecca,
Just to confirm that I`ve already escalated this to our team and our team will assist you further on your ticket. Thank you.
Jan 19, 2020 06:34:10 PM by Dylan P
Jan 19, 2020 08:53:58 PM by Avery O
Hi Dylan,
A member of the Customer Support Team will reach out to you to assist you with recovering your old account. Once you have access to your old account, kindly close this new account where you are posting from to comply with the Upwork Terms of Service.
Feb 4, 2020 01:02:47 PM by Kelsey K
Hi Avery, I seem to have made an UpWork account ages ago and cannot recall my login information. Could someone please delete my old account so I can finishing creating the new one? Thank you!
Mar 25, 2020 01:43:08 AM by Fish S
ne number is also already being used and I cannot create an account because of this. I have never signed up for this website before
Mar 25, 2020 01:49:22 AM by Goran V
Hi Fish,
One of our Customer Support agents will reach out to you via ticket as well and assist you further. Thank you.
Apr 24, 2020 09:43:10 AM by Pauline S
I have this same issue! I'm stuck at the phone verification step because it's saying another profile has my number. But I don't recall ever setting an account up with another email address. I only have emails in my inbox using the email on my account now.
Apr 24, 2020 10:55:03 AM by Bojan S
Thank you for reaching out to us, Pauline.
One of our team members will reach out to you directly to assist you with your phone verification process.
Apr 24, 2020 07:09:10 PM by Anna K
Hello Avery,
I have the exactly same problem as Rebecca described.
Can you please help me out?
Apr 24, 2020 09:31:23 PM by Aleksandar D
Hi Anna,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 16, 2020 07:58:10 PM by Grishma P
When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.
May 16, 2020 10:54:45 PM by Aleksandar D
Hi Grishma,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 14, 2020 09:55:33 AM by Kimberly W
Jun 14, 2020 02:01:39 PM by Joanne P
Hi Kimberly,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 29, 2020 05:21:02 AM by Kim E
Jun 29, 2020 05:36:12 AM by Aleksandar D
Hi Kim,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 20, 2020 12:49:25 PM by Brianna C
Aug 20, 2020 02:13:19 PM by Bojan S
Hi Brianna,
Thank you for reaching out to us. I can see that you were able to reach out to our support team. Please allow time for them to look into your request and update your ticket. Feel free to reach back to us if you still need any assistance going forward.
Sep 16, 2020 07:49:56 AM Edited Sep 16, 2020 08:25:06 AM by Bojan S
Hi
I just created my account. While I was putting my phone for verification code then there is massage showing that phone number already used.
Can you please check and get back to me. Below are my account details.
**Edited for community guidelines**