Phone Number is already in use

[#1]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[#2]

Hi Mike,

Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

[#3]

Hello.

I am attempting to create an upwork account, however my phone number is apparently already in use. I have never created an upwork account prior to this one.

[#4]

Hi Fred,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#5]

I have completed my profile but everytime that I click on "Send Code" to verify my phgone number I get the "Something Went Wrong" error.  Tried it on Chrome AND Edge browsers.  Overall BAD UX!

[#6]

Hi Jan,

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#7]

Hi! I am setting up a new account but I cannot verify my phone number. I looks like that the button doesn't work.

Thank you 

[#8]

Hi Lisa,

You should have no problems adding and verifying your phone number. Have you tried clearing your cache and cookies or using a different browser to see if that helps? If it doesn't, please share a screenshot from your end so we can take a look and assist you further.

Thank you.

[#9]

Thank you.. it is working with Chrome. Safari blocked it. Thank you 

[#10]

Hello, I'm getting an error messge when I try to verify my phone number.

[#11]

Hi Lindsey,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#12]

I'm trying to register and go to the final step, "A few last details - then you can check and publish your profile."  Street address works fine and my address is found successfully.  But when I attemp to send a code to my mobile phone, I get the attached error with no further details.  Tried in Chrome and Edge, both get the same error.

[#13]

Hi Bo,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#14]

HI, 

I am trying to complete the registration of my account, but cannot becuase I am getting a message that my phone number is already in use.

[#15]

---

Meredith J wrote:

HI, 

I am trying to complete the registration of my account, but cannot becuase I am getting a message that my phone number is already in use.

---

Have you created another profile before?

[#16]

Hi Meredith,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#17]

Hi!
I actually got it resolved, thank you!
Meredith

[#18]

Hello,

I am trying to set up my Upwork profile, and it says my phone number is in use by another account. I tried logging in with other email addresses I have had in case it's an old one, but these are not valid user names. Could you please help me locate and delete the old one so I can set up the new one?

Also, my last name isn't displaying correctly. How do I fix it?

Thank you!

[#19]

Hi Diane,

I'm sorry to hear you're having trouble setting up your profile. We'll have one of our agents reach out to you via a support ticket to further assist you. Additionally, you should be able to edit your last name by going to Settings > Contact Info, once you finish setting up your account. You can check this help article to learn more. 

[#20]

Hello,

I signed into Upwork for the first time in years and apparently my cell number is already attached to a separate account. How can I join these two accounts? I cannot access the other one and the second one will not let me past the cell part of setting up my account.

[#21]

Hi Wheeler,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#22]

hello,

also having the same problem

[#23]

Hi George,

Someone from our team will reach out to you via support ticket in order to assist you.

[#24]

I am having the same problem too, and I can’t get my account set up because of it.

[#25]

Thank you for reaching out to us, Fletcher.

One of our team members will reach out to you directly to assist you with your verification process. 

[#26]

I am trying to get a verification code sent to my phone.  I've tried having sent several times, but it just keeps saying "something went wrong.  Please try again later."