Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Dec 31, 2021 06:18:13 AM by Villain B
i have tried repeatedly for over a week to verify my phone number. I just keep getting the error msg Something went wrong. Please try again later. i can not find a workable solution on the site or in fact anything useful on google. HELP
Dec 31, 2021 07:35:04 AM by Andrea G
Hi Villain,
Someone from our team will reach out to you via support ticket in order to assist you further.
Dec 31, 2021 01:22:14 PM by Mark M
I'm trying to complete profile setup and it requires i send a sms message to myself for the code. I've used desktop Safari, mobile Safari, and Chrome desktop and I always get an error. Please advise.
Dec 31, 2021 01:52:13 PM by Andrea G
Hi Mark,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 2, 2022 02:26:00 PM by Cynthia A
Hello -I am also having issues with phone verification and cannot complete my profile. Please assist to find a permanent solution.
Jan 2, 2022 03:43:48 PM by Pradeep H
Hi Cynthia,
Thank you for your message. I am sorry to hear about the trouble while completing the phone verification. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Jan 4, 2022 12:12:54 PM by Rachel H
I've been trying on and off for about 2 hours to verify my phone number, but it keeps failing with the message "something went wrong, please try again later".
I've looked at other threads on this, but there's no instructions, just an agent saying a ticket will be submitted. Please submit a ticket for me so I can finish creating a profile.
Thank you!
Jan 4, 2022 01:14:28 PM by Andrea G
Hi Rachel,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 5, 2022 05:07:15 AM by Rachel H
When I click the above link that reads "support ticket", I'm taken to a page that tells me "no requests found".
Jan 5, 2022 06:39:22 AM by Andrea G
Your ticket will show there once the team replies, Rachel. I will follow up with them, you should expect to receive an update soon.
Jan 4, 2022 02:00:25 PM by Paulina S
I am having the same issue, What can I do to take my phone number off of that other account as I'd like to set this one up.
Jan 4, 2022 03:57:14 PM by Joanne P
Hi Paulina,
I've shared your concern about completing the phone verification process. One of our agents will reach out and assist you directly via a support ticket.
Jan 5, 2022 05:47:52 AM by Alesia D
I have started the registration process yesterday and am unable to complete it, since I keep getting an error "Something went wrong. Please try again later." when I enter my phone number and click "Send Code".
I refreshed the page, waited overnight, reentered my country and address, reentered phone - nothing helps. Please help me to register.
Jan 5, 2022 07:03:06 AM by Andrea G
Hi Alesia,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 5, 2022 12:17:49 PM by Cassy C
Hello,
I cannot get my phone number to verify. I get an error that says "Something went wrong. Please try again later."
Jan 5, 2022 01:17:14 PM by Andrea G
Hi Cassy,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 6, 2022 08:32:10 AM by Shaun B
I am attempting to join but as i get to the phone number verification I am haulted by an error msg.
there is no apparent way to get around this issue and it is hindering me from completing my profile.
Jan 6, 2022 09:58:12 AM by Andrea G
Hi Shaun,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 6, 2022 10:07:51 AM by Perri G
I am trying to create my profile but when i get to the step about verifying my phone number it says "something went wrong. Please try again later."
Jan 6, 2022 11:01:22 AM by Andrea G
Hi Perri,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 9, 2022 09:47:59 AM by Alanda S
I am unable to verify my phone number to create an account. This has been an issue for weeks. I get an error message that says "Something went wrong. Please try again later." I've tried on my laptop and on the app from my phone. Can someone please help me.
Jan 9, 2022 11:11:21 AM by Luiggi R
Hi Alanda,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jan 10, 2022 07:11:09 AM by Eric K
Having issues trying to create profile and getting phone number code sent. It keeps throwing an error no matter which device I'm using.
Jan 10, 2022 08:30:57 AM by Andrea G
Hi Eric,
Someone from our team will reach out to you via support ticket in order to assist you further.