Phone Number is already in use

[tanvik009]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[9763688c]

Hi, when I try to create my profile I get this error when adding my phone number:

This number is being used by another account

I used to have an upwork account but I think I closed it so I'm not able to log in. Can you help?

[AndreaG]

Hi Brianna,

Someone from our team will reach out to you via support ticket in order to assist you further.

[2d83b047]

When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.

[JoanneP]

Hi Katsiaryna,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[2d83b047]

Thank you so much!

[2d83b047]

I wasn’t able to register, someone registered his/ her account on my cell phone number. The support team didn’t help me to resolve this situation.

[c9d95176]

I'm trying to set up my upwork account, but when I enter my phone number for verification i'm met with a notification saying "This phone number is being used by another account".

[JoanneP]

Hi Zy,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[c9d95176]

I'm trying to set up an upwork account for myself. It's my first and only account, however whenever It asks to verify my phone number, im met with a notification saying, "This phone number is being used by another account".

I sent a support ticket but instead of asking to verify that I was the owner of the phone number or anything they just sent me this, **Edited for Community Guidelines**

If my phone number is being used by another account, its fraudulent...

[AndreaG]

Hi Zy,

If that's the case, please reply directly to your support ticket with our team here so they can assist you further.

[f7701c77]

I was a client and am now registering as a freelancer.  However, when I create the freelancer account, it says that I must validate my phone number. But when I validate the phone number, I get an error saying it is in use on another account. The other account is my client login and I don't want to delete that. What should I do?

[NikolaS]

Hi David,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[52b271f0]

I'm trying to set up my upwork account, but when I enter my phone number for verification i'm met with a notification saying "This phone number is being used by another account". This is my first time setting up a upwork account so I don't know how my phone number is already in use.

[PradeepH]

Hi Next,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further. 

Thank you

Pradeep

[48c2a10e]

hello I am unable to verify my phone number, when I insert the code its says invalid 

[JoanneP]

Hi Sarahi,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[48c2a10e]

Thank you !

[34f79f90]

Hello, I am unable to set up my account. When I enter my phone number and ask for verification, I do not receive a text. Tried several times. 

[AveryO]

Hi Susan, 

The Customer Support Team will reach out to you directly to assist you further with your concern. 

[7d4fcabb]

Hello Tanvi, I think you can use another number

[af80af66]

I'm having this same issue on my account. Once I enter my phone number, it says that it's being used by another account. Thanks in advance for any help!

[NikolaS]

Hi Justin,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you as soon as possible via email to assist you further.

[079464b5]

Hello, 

I am having similar issue where I my phone number verification fails and gives me the following error: 'This number is being used by another account'. Please let me know how I can resolve this.

[AveryO]

Hi Sushma, 

I asked the help of the Customer Support Team. They will reach out to you directly through an email support ticket to assist you with your concern. 

[7ecfe50a]

I can't verify my phone number because for some reason, it says it's already in use. I'm not sure what to do. 

[AndreaG]

Hi Ayomide,

Someone from our team will reach out to you via support ticket in order to assist you further.

[d5028421]

hi, i am not receiving the text number verification. help!

[NikolaS]

Hi Yenifer,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[70c69941]

Hello,

I am not receiving a verification code for my account phone number

Please have someone reach out.

thanks!

[NikolaS]

Hi Patricia,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[0e575337]

I'm a freelancer new to upwork and my profile will not finish completion without my phone number which appears to be "in use already". What should I do about this?

[NikolaS]

Hi Bill,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[e40dabf6]

I'm having the same issue. I've made it all the way through profile creation, but I cannot verify my phone number because it says it is already in use. I have never used Upwork before. Can someone please assist? Thank you!

[AveryO]

Hi Megan, 

A member of the Customer Support Team will reach out to you directly to assist you further with your concern. 

[42aaaa20]

May I get help in verifying my phone number? I tried multiple times but I wasn't able to get the message, so I wasn't able to continue with setting up my profile. 

Thank you. 

[LuiggiR]

Hi Caroline,

I'm sorry to hear you're having trouble verifying your phone number. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[86c028a1]

Hi,

Experiecing an issue when attempting to verify my account. The error is returning `This number is being used by another account`... any assistance with this would be great or a way to troubleshoot this. 

[AndreaG]

Hi Angela,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[28d10d1e]

I am unable to verify my number. It must be linked with my previous account. I have deleted the old account but it is still unable to verify my number through the new account. Can anyone help me out please.

[LuiggiR]

Hi Danial,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.