Phone number already in use

[#1]

My account is attcahed to another account but I cant seem to ifgure out what emai its attached to.

[#2]

Hi Andrea,

I'm new to Upwork. Having the same issue as above. I can't verify my phone #. Can you please assist with this?

Thanks,

Sonya

[#3]

Hi Sonya,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#4]

Hi, I can not post a new job due to a mobile number issue. Always shows message "This number is being used by another account"

[#5]

Hi Ignite,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#6]

Hello,

I am running into the same issue as well. Can I please have a ticket opened for my issue?

[#7]

Hello Wilson,

I am sorry to learn about the issue you encountered when trying to verify your phone number. I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#8]

Hi AndreaG,

I am having the same issue. My mobile is linked to an old account that I no longer have access to. I am trying to create a new account for my business and it will not let me verify my old number. I have contacted the chat support and the bot just sends me in circles with no way to contact Upwork directly. Please provide assistance 

[#9]

Hello Claire,

I am sorry to hear about the issue you encountered when trying to verify your phone number. I assure you that 

I have shared your report with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#10]

I have had the same issue for 2 years.  The chat bot is useless.  Impossible to find a contact for the support team.  Twice I have been told it is resolved.  It is not resolved.  I can buy connects.  I can upload information.  I can pay for boosts but I cannot submit a proposal because it says my phone number is in use with another account.  So why take my money then??

Please resolve this issue.

[#11]

Hi Tanyia,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#12]

How can i reach out to support or get a ticket submitted.  I have had this issue since 2023.  It has been submitted twice and was told it was resolved twice.  Howevr, when I go to submit a proposal it tries to verify my phone number and tells me it is in use by another account.  I have checked for duplicate accounts and cannot find any.  Please help.  I was able to buy connects and boost my post but I cannot submit proposals to work!!

[#13]

Hi Andrea, I am experiencing the same issue. How can I directly reach the support team to resolve this? Thanks

[#14]

Hi Amy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#15]

Hello, can you please assist me. I am having the same issue on my client account. Thank you.

[#16]

Hi Tunisia,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#17]

Hi Andrea, I'm having the same issue with error "This number is being used by another account". I don't believe I've ever created an account. Please reach out to me so I can finish creating my profile.

Thanks!

Devon

[#18]

Hi D,

We've requested the assistance of our team. One of our agents will contact you directly via a support ticket. 

[#19]

Hi I have the same issue when I try to post a job an error message shows up saying my number is being used by another account. I have a second account and access to that but I can't see a way to update or access my phone number to begin with. the other account sends me notifications while I'm using this one so they seem to recognize that they're both related. I'm also being prevented from deleting the other profile by another error message. please help me.

[#20]

Hi Ambokile,

I am sorry to learn about the issue you have encountered when trying to post a job. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Hi Andrea, I'm trying to verify my account, but it says my phone number is already used on a different account. I created an Upwork account a while back with my old email and barely used it. Is it possible to deactivate that old account so that I can use my number on this account? Thank you!

[#22]

Hi Marcella,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#23]

I need help with my phone number and with my two accounts please !

[#24]

Hi Dahya,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Hi, 

I'm having the same exact problem. Can someone from support help me. Thanks! 

[#26]

Hi Moesaif,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.