Please I was provided with unclickable URL by the support agent

[c24a15a8]

My ticket Id 

https://support.upwork.com/hc/requests/47153191 . I was instructed to reupload my documents and send them to a unique link that is unclickable. I have been unable to upload due to this. I tried contacting support again via email to correct the error and expedite my review, but I have received no response since. Is there any way for this to reach them here? Alternatively, someone can help to move the process forward. Only two documents were requested. My government ID and billing information, which I can provide upon request. Please assist!  My job is hanging by a thread, and I can not withdraw my earnings either.

[NikolaS]

Hi Gift, 

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.