Profile is no Longer Available Error Message

[designmavengfx]

Hello,

I'm a top-rated plus member. My account was recently reactivated after being suspended due to my client's fraudulent activity—not my own. However, my profile is still displaying the "profile is no longer available" error message.

What steps should I take, as my potential clients are currently unable to view my profile?

Thank you.

[jhoana2018]

Hello Daniel,

Thank you for reaching out to us.  

I checked your profile and I am unable to replicate the error.  In this case, please try the following steps:

• Open a different browser and try again - we support Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari
• Try using “Incognito” or “Private” mode on your browser

If using a different browser and/or incognito/private mode worked for you, clearing your cookies should help to fix the issue you’re experiencing:

1. Click on this link: https://upwork.com/clearcookies ** > follow those steps to clear Upwork-only cookies
2. If the issue persists, you may need to clear your full browser cookies/cache > restart your browser to try once more

If this doesn’t solve the issue, please don't hesitate to get in touch.

[designmavengfx]

Hi Jhoana,
Thanks my profile is now active