Rerequest testimonial from my past client

[bilal_1999]

Hi,
I've asked my client for testimonial time ago, but due to his busyness he couldn't give the testimonial at that time. Now I've asked him to give the testimonial but he said he couldn't find the mail or the request. 
On my profile I can see "Your testimonial request is awaiting (Client's name) response". How can I request my client for the testimonail again? What should I do?

Thank you!

Bilal

[AveryO]

Hi Muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.